Hi Amanda,
This was from last month, the first of two credit/refunds (I have not seen the latest credit/refund to our CC yet) that we didn't get:
"Hi Bud
I am not sure what happened the other day but I thought I had posted to you... I credited the difference and was preparing to refund once it went through. The issue at this point is we cannot continue to do a price match on a plan that is so expensive, but I had already sent a third followup request on the issue for your DNS problems so I could finally move you back to your old plan. I think I may have to do so anyway, so that if there is still an issue, the engineering dept does it on the right service plan.
Thanks
Amanda"
I have re-registered to update our account after finding the System light off from the modem. It's up and running now.
We can go with the $20/12 monthly discount if you can't refund our $199.
Last night after the free download period I kept getting a Web Acceleration Status error that kept me from opening some sites. Is there a way to jump start it or turn it off in the HN7000S modem?
Thank you for all your help.
Bud