Ay yi yi, I didn't see your message until now. Yes, I finally seen the credit posted. As for the $20/12 monthly discount, it was short lived First month was credited, last month it wasn't. Thanks for all your help and I'm sorry it took me a while to get back with you.
Hi I think this is because I may not have put it in.. was waiting on your reply.
I can confirm it is applied now and for 12 months long. Glad to hear you got the credit. You can refer to that case number for any issues with the credit/discount in the event I am not available. Service Adjustment Status SAN: DSS33355991 Service Credit Applied successfully for the Account DSS33355991 Case ID for the operation is 54774588.