Hi Amanda,
Sorry for the late reply. I've been out of town for a while.
I would take your offer to cancel service if we had another ISP option but, unfortunately, we don't. So I guess you're stuck with us until something better comes along.
So far I haven't seen a credit or refund to our CC and we have been charged for $199 again.
I thought about keeping this 250 plan so I tried downloading a 421MB file at about 12:30 AM last night. I started late because the free download period from 10 PM - 3 AM starts off real slow and slowly picks up speed. By the time 3 AM came around only 42 MB had downloaded with 4 or 5 timeouts, meaning the download stopped and I had to restart it. I ended up using our daily bandwidth which ran out and I had to use up a token to finish the download. BTW It took about 8 tries to refresh our download allowance where the file downloaded within an hour, finally.
Anyway, I don't think paying $120 more is worth it for the same amount of errors with no difference in speeds during the free download period. So please bump our account down to the previous plan.
Thank you.
Bud