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Data Allowance

Gwalk900
Honorary Alumnus

Re: Data Allowance

Hi again Kory,

To continue .....

Slow speeds and data loss often go to together.

Slow speeds can be the result of FAP

Slow speeds can be the result of a few router settings misconfigured

Slow speeds can be the result of too many devices connected to the network simultaneously

Slow speeds can be the result of one or more unknown background processes using network resources.

Slow speeds can be the result of an overloaded Beam or Gateway.


For some insight into the beam/gateway architecture you may wish to read this topic I started:

https://community.myhughesnet.com/hughesnet/topics/beams-gateways-and-loading-overloading


It is useful to know the location of your gateway because poor weather at your gateway can affect your service just as much as your local conditions.

Assuming no virus or malware issues the biggest threat to data is probably Windows itself/

When it comes to Win10 there is no real schedule as to update frequency. To take the load off the Microsoft update servers MS rolls out updates based in part on your region.

I am for example located in west Michigan but my Gateway location is in Flagstaff AZ and that is the location that I will appear to be located in and so affects which "wave" of updates I will be in.

In Win10 there is no "never" setting for updates. They can be "deferred" in Win Pro and Enterprise versions through group policy ... but in the end ... you get them like it or not.

If your Win10 machine is connected wirelessly you have a bit more control by setting your network type to "metered". That setting will not work on wired connections however.

As to losing data .... There are only two places for that to happen:

On your end ... somewhere within your network

OR

On the Hughes end.

There is a procedure to determine which of the two is the culprit ... its called a "Modem Isolation Test". Here is the official graphic outlining the process:

Basically what we are doing is taking a screengrab of a usage meter and making a careful note of the time..... I prefer this one because of its accuracy:

And then disconnect the LAN cable from the rear of the modem.


A few hours later you then reconnect the LAN cable to the modem, again nothing the time and IMMEDIATLY get another screengrab of the usage meter.

Look at the data remaining in all three categories ... Anytime, Bonus and Token.

Have they changed by anything more than a small amount that could have been used during the startup and login process ?

If so, that would be due to data used by the modem itself while in isolation.

In that event you need to post the before and after screenshots along with the time that the action took place.

The forum Mods can then remotely access your modems internal logs to verify a 13.1.1 error (LAN Disconnect) and proceed as needed from there.


In the event that no data was used during that period we can only conclude that "something" "somewhere" within your network is using data. It then becomes a "whodunit" and there are methods to determine that.

Divide and Conquer is the name of the game ... and it is essential.

A typical "home network" looks like this:


It is much too complicated to determine the "leak"

The Modem has access ... but we already performed an isolation test

The Router "guts" have access

Anything and everything with wireless range .. both authorize AND unauthorized devices COULD have access

Finally all wired computers have access.


During the troubleshooting phase the "network" MUST be reduced to the minimum number of variables.

It needs to have the router removed from the equation so as to look like this:

The number of variables has been brought down to a manageable level.


It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.

For this we need Glasswire:

https://www.glasswire.com/help/

An important point here .....

GlassWire will only monitor the single computer upon which it is installed.

Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router


Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".

So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.

Here are my suggested settings:

(click on picture for larger image)


Understanding the results:


Each computer, one by one needs to go through this process.

Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...

We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.

Now comes the stickey part the re-introduction of the routers wireless function.

Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.

On laptop computers you can od course load GlassWire but that still leaves many potential avenues open.

The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.

Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.

Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.

It is essential that the router be properly set up !

Guest access MUST be disabled in the routers internal GUI

No "open network" :  

WPA-PSK [TKIP] encryption at the very minimum !

Clear all devices one by one with the understanding that the usage may be sporadic.

There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.

Kory, I hope the above info helps you with a sense of direction .. it is all I have at this time.

If you have any questions about any of this .. feel free to post and I will do my best to clarify.


korymorgan
New Member

Re: Data Allowance

Thanks a ton!!! I am not bale to do much on the net till next month. Took a long time to load this page. But I will work on what I can. 

If I am being honest, the wife wants to cancel. We thought it would be pretty straight forward. This has been all to consuming for a internet connection from the jump. And Hughes has been no help. 

All these things to do to keep our allowance down for 105 bucks a month. 

Wouldnt mind speaking to you on the phone if you would eve be willing. Much can be lost in text.

Thank you again my friend!!
Gwalk900
Honorary Alumnus

Re: Data Allowance

I Kory,

As to canceling .....

Satellite internet is ISP of last resort ... if you have another viable option ... well take it.

If Hughes is your only option then the best bet is to learn its strengths and weaknesses.

Mine runs well, its not cable, it can't be ...

There are like I said "adjustments to be made.

As far as contact, we don't want to post any personal info on a public forum but if you join the "Shack" and PM me from there ..... (I'm a Mod there ... as Gwalk)

Be advised that I'm about to leave for Chicago to pick up Wife and Daughter at O'Hare so today is shot and I have some major surgery scheduled for next week but we can see how thing develop.

Hope the info from the posts above help ...



http://www.ricksyakshack.com/

ceylonh
New Poster

Re: Data Allowance

I've been signed up for awhile and feel I was lied to be the sales rep.  We have it at our vacation home in the mountains where nothing else is available.  After a week the data is used up - we have two cell phones and a laptop.  The internet is fine, but my problem comes with streaming tv.  I was told, as long as I didn't play games that I should have plenty of data to use netflix.  Well that just isn't so.  After about 5 or 6 shows all my data is gone.  I just feel the representative was not honest and there's nothing I can do.  Hughesnet beat's nothing - but not by much.
BirdDog
Assistant Professor

Re: Data Allowance

You have to set Netflix to playback in SD or better yet low definition: https://help.netflix.com/en/node/87
mica1022
Freshman

Re: Data Allowance

Thank you so much for this information.  I know nothing about computers, so I need to ask - are the Guest, WPS and QoS options in the router directory or somewhere else? This is more information than I've received from Hughesnet in the past 3 years.

BirdDog
Assistant Professor

Re: Data Allowance

Yes, all in the router setting. If you have your router address set to 192.168.1.1 this link will take you directly to the GUI:  http://192.168.1.1
korymorgan
New Member

Re: Data Allowance

My sales rep told me the same exact thing about games. Told him I am not a gamer and responded exactly the same. Problem is, it falls on deaf ears as far as Hughes is concerned, they got you. 
The people in the "community" are the ones who know more than the Hughes people but unfortunately can do nothing about it. So you either read the posts on this thread or ditch it.
Liz
Moderator
Moderator

Re: Data Allowance

Good morning korymorgan,

Thank you again for your patience, I just got back the results of your sales call review. It's not detailed, but straight to the point:

The customer was mislead
and the agent has been coached on this behavior prior to this being
sent over. I do apologize for any inconvenience this has caused. 

Please check your e-mail later today where we will further address your concerns.

I'm sorry this happened; thank you for bringing this to our attention.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

korymorgan
New Member

Re: Data Allowance

Thank you so much. This case has been resolved positively. I consider it closed BUT the information obtained within, from members of this community, is about as good as it gets and should be read and used by all.

Special thanks to Gwalk900 and BirdDog and Liz.

I have learned my lesson and hopefully Hughes was able to use this info as well =)