Hi again Kory,
To continue .....
Slow speeds and data loss often go to together.
Slow speeds can be the result of FAP
Slow speeds can be the result of a few router settings misconfigured
Slow speeds can be the result of too many devices connected to the network simultaneously
Slow speeds can be the result of one or more unknown background processes using network resources.
Slow speeds can be the result of an overloaded Beam or Gateway.
For some insight into the beam/gateway architecture you may wish to read this topic I started:
It is useful to know the location of your gateway because poor weather at your gateway can affect your service just as much as your local conditions.
Assuming no virus or malware issues the biggest threat to data is probably Windows itself/
When it comes to Win10 there is no real schedule as to update frequency. To take the load off the Microsoft update servers MS rolls out updates based in part on your region.
I am for example located in west Michigan but my Gateway location is in Flagstaff AZ and that is the location that I will appear to be located in and so affects which "wave" of updates I will be in.
In Win10 there is no "never" setting for updates. They can be "deferred" in Win Pro and Enterprise versions through group policy ... but in the end ... you get them like it or not.
If your Win10 machine is connected wirelessly you have a bit more control by setting your network type to "metered". That setting will not work on wired connections however.
As to losing data .... There are only two places for that to happen:
On your end ... somewhere within your network
On the Hughes end.
There is a procedure to determine which of the two is the culprit ... its called a "Modem Isolation Test". Here is the official graphic outlining the process:
Basically what we are doing is taking a screengrab of a usage meter and making a careful note of the time..... I prefer this one because of its accuracy:
And then disconnect the LAN cable from the rear of the modem.
A few hours later you then reconnect the LAN cable to the modem, again nothing the time and IMMEDIATLY get another screengrab of the usage meter.
Look at the data remaining in all three categories ... Anytime, Bonus and Token.
Have they changed by anything more than a small amount that could have been used during the startup and login process ?
If so, that would be due to data used by the modem itself while in isolation.
In that event you need to post the before and after screenshots along with the time that the action took place.
The forum Mods can then remotely access your modems internal logs to verify a 13.1.1 error (LAN Disconnect) and proceed as needed from there.
In the event that no data was used during that period we can only conclude that "something" "somewhere" within your network is using data. It then becomes a "whodunit" and there are methods to determine that.
Divide and Conquer is the name of the game ... and it is essential.
A typical "home network" looks like this:
It is much too complicated to determine the "leak"
The Modem has access ... but we already performed an isolation test
The Router "guts" have access
Anything and everything with wireless range .. both authorize AND unauthorized devices COULD have access
Finally all wired computers have access.
During the troubleshooting phase the "network" MUST be reduced to the minimum number of variables.
It needs to have the router removed from the equation so as to look like this:
The number of variables has been brought down to a manageable level.
It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.
For this we need Glasswire:
An important point here .....
GlassWire will only monitor the single computer upon which it is installed.
Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router
Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".
So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.
Here are my suggested settings:
(click on picture for larger image)
Understanding the results:
Each computer, one by one needs to go through this process.
Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...
We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.
Now comes the stickey part the re-introduction of the routers wireless function.
Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.
On laptop computers you can od course load GlassWire but that still leaves many potential avenues open.
The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.
Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.
Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.
It is essential that the router be properly set up !
Guest access MUST be disabled in the routers internal GUI
No "open network" :
WPA-PSK [TKIP] encryption at the very minimum !
Clear all devices one by one with the understanding that the usage may be sporadic.
There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.
Kory, I hope the above info helps you with a sense of direction .. it is all I have at this time.
If you have any questions about any of this .. feel free to post and I will do my best to clarify.
As to canceling .....
Satellite internet is ISP of last resort ... if you have another viable option ... well take it.
If Hughes is your only option then the best bet is to learn its strengths and weaknesses.
Mine runs well, its not cable, it can't be ...
There are like I said "adjustments to be made.
As far as contact, we don't want to post any personal info on a public forum but if you join the "Shack" and PM me from there ..... (I'm a Mod there ... as Gwalk)
Be advised that I'm about to leave for Chicago to pick up Wife and Daughter at O'Hare so today is shot and I have some major surgery scheduled for next week but we can see how thing develop.
Hope the info from the posts above help ...
Thank you so much for this information. I know nothing about computers, so I need to ask - are the Guest, WPS and QoS options in the router directory or somewhere else? This is more information than I've received from Hughesnet in the past 3 years.