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Data Depletion

New Poster

Data Depletion

My case number is 124391453.  I have just gotten off the phone with hughesnet customer support for the 3rd or 4th time within 2 months.

I was told by a customer support specialist that he could see my data going away as we were speaking on the phone.  We disconnected all devices and he ran the search again and could see that data was still being depleted while no devices were on the wifi.  The modem/router was replaced, a technician came out and checked the radio receiver and wires on the dish itself and we still have the issue that data is disappearing.  During the last visit earlier this week from a hughesnet technician, he called in to ask for a new modem/router to see if that would fix the problem.  The representative he spoke to on the phone informed him that this would not solve the problem and that hughesnet was aware of the data depletion issue and that it wasn't just happening to me.  I was told to wait a couple of days and call back in to support.  I called today and Adam has been very diligent in trying to solve my issue.  After being in touch with NOC, he informed me that this is the avenue I must take in order to get my issue resolved.  I am very concerned that my data is being depleted without any usage and that when I do need to use the service, I am being slowed down because I have supposedly used all of my data.  I am not using all of the data and hughesnet is aware of this issue.  I want to be assured that I will receive ample data until this issue is resolved and that I will not be slowed down.  

6 REPLIES 6
Distinguished Professor IV

Re: Data Depletion

I'd suggest running a modem isolation test, but since you've already been working on this issue and have a case number, I'm sure a rep will give instructions on what needs to be done to discover the cause.  

 

I'm going to follow this, as I'm curious as to what it could be.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Data Depletion

Good morning hughesnetphelan,

 

Welcome to the community and thank you for your post, we want to address your concerns. Please read the information here and follow the instructions: http://hninfo.us/datats

 

Then you may post your screenshots here in your thread.

 

 

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: Data Depletion

I was instructed by customer support to recreate this thread so that someone would contact me regarding a solution to my issue.  The tests you recommended have all been run by customer support.  They are very aware that this is a hughesnet issue and has nothing to do on my end.  I was told to post so that you would contact me and this issue would be enhanced to a certain department that can't be contacted by a phone call to customer service.  This is ludicrous that I have to spend so much time with a post system and can't speak directly to the department that knows there is an issue on hughesnet's end.  Hughesnet is very aware that the data depletion is on their end.  Please get this request forwarded to the right department that can contact me by phone or email so that I will not continue to lose data and be slowed down.

Thank you so much for your cooperation.  My contact information is in Case #124391453 and numerous others that have been filed due to this issue.

Professor

Re: Data Depletion

It's likely they won't be able to help you, since you're unwilling to run the tests required to have the issue escalated here.  

 

hughesnetphelan wrote:

I was instructed by customer support to recreate this thread so that someone would contact me regarding a solution to my issue.  The tests you recommended have all been run by customer support.  They are very aware that this is a hughesnet issue and has nothing to do on my end.  I was told to post so that you would contact me and this issue would be enhanced to a certain department that can't be contacted by a phone call to customer service.  This is ludicrous that I have to spend so much time with a post system and can't speak directly to the department that knows there is an issue on hughesnet's end.  Hughesnet is very aware that the data depletion is on their end.  Please get this request forwarded to the right department that can contact me by phone or email so that I will not continue to lose data and be slowed down.

Thank you so much for your cooperation.  My contact information is in Case #124391453 and numerous others that have been filed due to this issue.


 

Highlighted
Distinguished Professor IV

Re: Data Depletion


@hughesnetphelan wrote:

The tests you recommended have all been run by customer support.   


The test I mentioned and that Liz then asked you to run cannot be run by customer support.  It's a test that can only be performed by the customer, and on the customer end, and it has to be run as a part of the troubleshooting process for a possible data "leak".


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Data Depletion

Good morning hughesnetphelan,

 

We're closing this thread since we never got a reply with the requested information from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,
Liz

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