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Data Disappearing ~ EVEN WITH THE POWER OUT!!

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Data Disappearing ~ EVEN WITH THE POWER OUT!!

Every month for MONTHS & MONTHS, well since 2 weeks after being installed in September, I call in to try to get someone to help with my pleas about my data disappearing, I really should say convince someone cause it seems no one at HughesNet believes me or cares that our $99/month regular data AND bonus data is gone within a few days & THERE’S just no way. There’s only 2 adults in our home, no gaming systems, everything not being used always on airplane mode, updates set for bonus time, when we do Netflix it’s only here & there & the setting is set for the lowest quality video (less than 1GB/hour) & we use our cell phones for everything using our Verizon Cell Data. Here in the south we just had a major storm come through Friday night, which we LOST POWER til a couple of hours ago. So POWER OUTAGE FROM FRIDAY NIGHT TO SUNDAY NIGHT & guess what power comes on & DATA IS GONE!! We didn’t have power AT ALL FOR THE ENTIRE DAY & NIGHT SATURDAY BUT SOMEHOW WE USED DATA??!!?? I cannot wait to hear the b.s. robotic reply I’m gonna get to explain this other than the obvious truth: THERE’S NO WAY
Distinguished Professor IV

Re: Data Disappearing ~ EVEN WITH THE POWER OUT!!



First and foremost, it's an impossibility for data to be used/lost during a power outage.  Data absolutely cannot be used, nor lost, if the modem has no power.  Either the data was used/exhausted prior to the power outage, or after the power came back on, but it is a factual impossibility for data to be used in any way while the modem has no power.   Data usage is entirely reliant on the modem and its connection to the gateway, and if there is no modem power there is no power to the dish, and therefore no connection to the gateway.  Whether you consider this a robotic reply or not, it's a fact.     


As for your high data usage, there are a few possibilities, and I'm sure that the reps will run remote diagnostics on your HughesNet equipment (be sure to leave it plugged in) to see if there is any issue with that equipment.  If they check your equipment and everything is in order, including adequate WiFi signal to your devices, the next step is finding out which apps/programs are the proper ones for your devices in order to monitor the usage of each device to find out where the data drain may be. 


The reps are on M-F from approximately 8AM to 5PM EST.  They usually reply within a day or two.

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