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Data Drain

New Member

Data Drain

I have been with HughesNet for 8 years. Three years ago I upgraded to Gen4. Have had the same plan for 8 years. For the last three months my data runs out after a week and a half. I notice others have the same complaint and are using Windows 10. I am not. I am still using Windows Vista. I don't watch videos or movies or any other data sucking programs. It appears there is a problem with Windows 10 sucking up everybody's data and subjecting us all to the Fair Access Policy. Address the problem or I am out!!!!
27 REPLIES 27
Assistant Professor

Re: Data Drain

If you are not using Windows 10 then others using it has nothing to do with your data usage or putting you into FAP.

It is not HughesNet responsibility to corral the data that 10 consumes, that is up to the user.
New Member

Re: Data Drain

I can't download the status meter because I have no data!
New Member

Re: Data Drain

And I already utilized my free token...it was gone in less than 30 minutes. All I did was check my email.
Assistant Professor

Re: Data Drain

You have something running in the background using data. Do you know how to use Task Manager and look at running processes and network usage? It can help identify what is using so much data.

Have you run virus and malware scans?
New Member

Re: Data Drain

Wifi is password protected. Only one device allowed to access wifi which is my cellphone other than Hughes modem. Virus and malware scans are performed once a day between 2am and 8am.
New Member

Re: Data Drain

I Want Parche a Satellite wi-fi Router
Alum

Re: Data Drain

Hi Janet,

We appreciate the post and would like to welcome you to the community! I want to pull up your account to better assist you. If you can, please post a recent case number or your modem serial. If you do think there is unidentified data usage, follow the instructions from Mordacious' post and show us your results. Also here are some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

 Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

In addition your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. 


For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris
New Member

Re: Data Drain

Thank-you Chris and Mordacious for your replies. As I stated earlier I cannot download the status meter because I have no data. I will have to wait another week before I start another month of service before I can do that. I do not have tv, smart fridge, game consoles, tablets, or laptops. As stated previously, I have been with Hughes for 8 years and have had the same phone for 5 of those years. I have never had a problem with my Hughes service until 3 months ago when my data suddenly disappeared after a week and half into my monthly service and continues to do so. Nothing has changed in my household.  I have had my anti-virus software and Windows updates set between the hours of 2am and 8am for at least the last 4 years so why would those updates suddenly be draining my data? I really don't feel that disabling my virus software is a reasonable idea in order to save data! The serial number on my modem is B3 0010145748 AB. I understand you both are trying to be helpful and I really appreciate that but I also feel like this is a canned response that everybody is getting and I am getting incredibly frustrated. My service costs me $71 a month including fees and taxes and for that I get 10 days worth of service.
Honorary Alumnus

Re: Data Drain

Janet,
In reference to "canned responses" ......
What  to do ?.
The data has to be going SOMEWHERE and there are only two possible places:

The Hughes end

Your end.

The canned response was a request to run a "modem isolation test" to see if the modem was stuck in some kind of loop and burning data on its own.

What happens nest depends on the result of that test obviously.

If it come to pass the usage is on your end there is again two (three really) places a leak could occur:
#1: Your wired devices
#2: Your wireless network
(#3): Issues with the router itself:
Firmware
WPS
Remote Access

Each of these will need to be looked at in some kind of order.

There are methods to accomplish these tasks.