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Data Magically Disappears

New Member

Data Magically Disappears

Have had hughesnet since August first. Was really pleased for the first month. Second month came around and our 5g data reset and somehow was used up within 6 hours and then our backup data was useless. Couldn't even log in to Facebook and had to go to McDonald's to use their WiFi. This month we hoped it would be different but no same thing so far. Our data used up in six hours. Like it should not take one person six hours to use that data.
1 ACCEPTED SOLUTION

Accepted Solutions
Associate Professor

Re: Data Magically Disappears

If you are experiencing data drain, please perform the following steps exactly as shown.

Please take care in cropping out your SAN while taking the screenshots.
Keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.
- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87
- more data sources can be found here, as posted by a fellow community member:https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common
The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com



If you show very little to no usage after those steps are completed, I strongly advise installing a program like Glasswire on your computer to monitor that computers connectivity and what programs are using how much data in a given time period.
Please note, Glasswire is a third party utility, and can only monitor what is local to that one machine it's installed on.
https://www.glasswire.com/


Also, 5GB of data isn't a lot of data for a month, and can easily be downloaded in 2.3 hours at 5Mbps, or faster if you have higher speeds.

You may want to read this thread here to see how everyone worked together to figure out what device was causing a mysterious data drain on a customers account - it took time, but, it was eventually traced back to a malfunctioning iPad. https://community.myhughesnet.com/hughesnet/topics/cant-connect-and-losing-data

View solution in original post

3 REPLIES 3
Associate Professor

Re: Data Magically Disappears

If you are experiencing data drain, please perform the following steps exactly as shown.

Please take care in cropping out your SAN while taking the screenshots.
Keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.
- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87
- more data sources can be found here, as posted by a fellow community member:https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common
The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com



If you show very little to no usage after those steps are completed, I strongly advise installing a program like Glasswire on your computer to monitor that computers connectivity and what programs are using how much data in a given time period.
Please note, Glasswire is a third party utility, and can only monitor what is local to that one machine it's installed on.
https://www.glasswire.com/


Also, 5GB of data isn't a lot of data for a month, and can easily be downloaded in 2.3 hours at 5Mbps, or faster if you have higher speeds.

You may want to read this thread here to see how everyone worked together to figure out what device was causing a mysterious data drain on a customers account - it took time, but, it was eventually traced back to a malfunctioning iPad. https://community.myhughesnet.com/hughesnet/topics/cant-connect-and-losing-data

View solution in original post

Alum

Re: Data Magically Disappears

Hi Becca,

Thank you for posting and welcome! Charles, I couldn't have said it better myself :-). Here is a quick example of the most efficient way to capture your screenshots if you are a bit confused.

https://community.myhughesnet.com/hughesnet/topics/wheres-my-bytes-how-to-test-for-data-leaks

Feel free to post your results here so that we can review them. We appreciate your patience and cooperation as we help to address your concerns.

Thanks,
Chris
Freshman

Re: Data Magically Disappears

Becca, 5GB of data is nothing if you are streaming video or other data intensive things. My son went through 3.2GB of data in four hours on his XBox One.

If you have moved from a regular internet connection, you will be massively shocked - the websites out there (especially of they have video!) Use a ton of data. There are a lot of helpful posts on.this forum to help you cope. Usually data drain issues are from a lack of awareness about how much data websites use when we are browsing.