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Data Tokens

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Distinguished Professor III

Re: Data Tokens

I didn't give you an opinion. I repeated the policy that's been given here before. My first reply to you was kudoed by a moderator, indicating that my reply to you was correct.  However, if she or another moderator needs to say more, they will. Good luck to you. 

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New Poster

Re: Data Tokens

If it is indeed policy, then send me a link, or the written documentation. Otherwise, it is only hearsay, or perhaps common practice.

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Moderator
Moderator

Re: Data Tokens

Hello Gene,

 

Glad you found the community. Maratsade quoted the subscriber agreement which is located on our legal page. That link is in the footer of the support site, in welcome emails for new customers, and typically also provided by the sales person at the end of the call. Hope that clears things up.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Data Tokens

Liz,

 

Thanks for the reply. I have no problem with the subscriber agreement. It plainly states if I quit HughesNet, I lose my data tokens. My problem is with the assertion that the agreement states there is no refund for data tokens while I am still a subscriber.  The agreement states there is "no intrinsic value if you are no longer a HughesNet Subscriber".... "any value associated with any such tokens will lapse at the time of termination nof your Service." I am a current HughesNet Subscriber. Therefore, my data tokens have value. I wish to redeem their value. I have not seen anything written in the subscriber agreement that prevents me from redeeming the value of the tokens. They were not free. I bought them, and basically just want a refund of my purchase price. Please either provide the written documentation to substantiate your denial of payment for redemption of the data tokens, or provide payment for the data tokens. Thank you.

 

6.4 UNUSED DATA TOKENS.

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

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Distinguished Professor III

Re: Data Tokens

"I wish to redeem their value. I have not seen anything written in the subscriber agreement that prevents me from redeeming the value of the tokens. They were not free. I bought them, and basically just want a refund of my purchase price."

 

Buying something does not guarantee a refund, and it has been stated that there is no intrinsic value to the tokens, so you can't "redeem their value," if they have been defined by the seller as not having any.

 

Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time.  

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New Poster

Re: Data Tokens

You seem to completely miss the point. However, your last statement clearly suggest that you do get the point, and are just trying to weasel out of a legitimate request for a refund. The words "Perhaps there should be" says it all.

 

"Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time."

 

Your statement is exactly the point. As of today, 24 Aug 2020, the date of my request for a refund of the purchase price of data token, there is no clarification, or any documented statement at all, that token sales are final. All I have is your opinion, and you have no proof, no supporting documentation, and no written clarification to substantiate that opinion. 

 

If you can just show me the written clarification/documentation to support your stance, this ordeal would be over. But, you can't. So, you continue to put up a false front to avoid an honorable settlement.

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Distinguished Professor III

Re: Data Tokens

I do get your point, and as a subscriber, I think more clarity would be a good idea. 

 

Still, the reality is, they do not refund tokens. 

 

You bought them and you didn't use them, or you bought them and don't want to keep them; that's not their fault.  It works the same way with data. You buy, say, 50GB and only use 35 in a month. The others are lost and you get no refunds, because  not using them is your choice. 

 

Same with the tokens. You bought them and now you don't want them -- but there is no refund, period.  So just like with data you chose not to use or didn't want to use, you get no refunds. 

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New Poster

Re: Data Tokens

Another issue with your statement: There is no intrinsic value to the tokens, so you can't "redeem their value". That is taken out of context. The statement is: "no intrinsic value If you are no longer a HughesNet Subscriber". I am a current subscriber. So They do have value, that I can redeem.

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Distinguished Professor III

Re: Data Tokens

They do not refund tokens. 

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Teaching Assistant

Re: Data Tokens

I normally don't respond like this. BUT some one needs to learn to read.a contract.