cancel
Showing results for 
Search instead for 
Did you mean: 

Data Tokens

Highlighted
New Poster

Re: Data Tokens

The reality is HughesNet does not have a written policy for not refunding the cost of unused data tokens. If they did have such a written policy, I would not have a problem, or a leg to stand on concerning this issue. In any event, it appears they do not intend to even consider a refund.

 

This is not the integrity I expect from a company that I do business with. My contract was up 7 Aug 2020. I'll be gone just as soon as I secure a more reliable and honest ISP. Another reality is HughesNet will lose a customer for what amounts to about 4 months worth of service.

 

Thanks for the enlightenment.

Highlighted
Distinguished Professor III

Re: Data Tokens

Good luck with your next ISP!

Highlighted
New Poster

Re: Data Tokens

You are exactly right. Here is a copy paste from the contrac:

 

6.4 UNUSED DATA TOKENS.

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

 

I'm not sure of your ability to comprehend the contract terminology, but the two statements "if you are no longer a HughesNet Subscriber", and "at the time of termination of your Service" are key to the entire issue. If I had already quit HughesNet and terminated my service, then I would not be entitled to any compensation.  As a non-subscriber, the data tokens would have no intrinsic value for me to cash in. That is exactly what the contract states.

 

However, I am a current Subscriber. My service has not been terminated. My data tokens do have intrinsic value. I want to cash in that intrinsic value. That is what the contract implies.

Highlighted
Distinguished Professor IV

Re: Data Tokens

@GeneHagberg 

 

Just as there is nothing that says data tokens are not refundable while you are still a customer, there is nothing that says that they are.

 

Token sales are final.  There are no refunds.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Distinguished Professor III

Re: Data Tokens

GeneHagberg wrote:

 

I'm not sure of your ability to comprehend the contract terminology

 

emoji-LOL2.png

Highlighted
Associate Professor

Re: Data Tokens

@maratsade 

It will be absolutely hilarious when he finds out you're a lawyer.

Before he was just belligerent. Then he can be a belligerent person with egg on his face.

Maybe he can hire you to take his case (if he had one).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Distinguished Professor IV

Re: Data Tokens


@GeneHagberg wrote:

6.4 UNUSED DATA TOKENS.

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service. 


Nowhere in the subscriber agreement does it state that "intrinsic value" of data tokens means monetary value.  Intrinsic value can simply mean in relation to itself and/or in relation to what it represents.  In this case that's data, and that value ends when your service ends.

 

The bottom line is, data tokens are non refundable.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
New Poster

Re: Data Tokens

The only reason I am participating in this forum is because the HN Customer Service rep on the phone said that was the only way to get an "official" answer from HughesNet management.  Does anyone in this discussion actually represent HughesNet management, or are all of you just wanna be Professors? My guess is wanna be's. Bye now!

Highlighted
Associate Professor

Re: Data Tokens

Think you got the official answer from a moderator, about 6 repeated posts from you ago.

Ta...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Distinguished Professor III

Re: Data Tokens

Yep. This thread should be closed, as the question was answered multiple times, including by a HN corporate rep.  (And the lack of understanding of system-given labels is hilarious).

 


@MarkJFine wrote:

Think you got the official answer from a moderator, about 6 repeated posts from you ago.

Ta...