Knerkin, sgoshe, and all,
We have implemented some changes and hopeful that some future additions will provide information like this and other things to better inform the new customer. Though we are not and are far from being the marketing team or having a definite influence on the business side of things, we are able to push ideas and suggestions as much as we want. First and foremost, the community team is a customer service group - but with more pull here and there.
I don't have exact time frames, there are some things just as cryptic to us. I see "first few days" when looking. When our subscribers arrive at new service, they should be introduced to methods of support like chat, email and the community. We are building resources for our community so that customers who sign up and visit us can see tools, ideas, tips and tricks without having to look for an envelope in a drawer.
Thanks,
Amanda