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Data Usage and Tokens

ncseamonkey59
Sophomore

Re: Data Usage and Tokens

I have not downloaded the malware or adblocker yet.  My Chrome is not synced.  I also talked to my boss and we uninstalled the program Sync from my computer.  HOWEVER - it is still showing in the GlassWire list as being active.  Any ideas?  Thanks

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

@ncseamonkey59 

 

If Sync was uninstalled today, it will still show on today's Glasswire page (the 28th).  You can move the left slider at the bottom of the page (the little circle next to 12AM) to a time after Sync was uninstalled.  If it was uninstalled yesterday and it's still showing today, or it's still showing today after the time it was uninstalled (moving the left slider to after that time), that's a problem.  It may mean that there is an instance of malware on the system that uses Sync.  

 

For reference, you can change the day you're looking at on Glasswire by clicking on the little "Day" dropdown on the upper right.  After you've used it for a while you can also look at an entire week or month, and anything in between with the "Custom" setting.  

 

Why it would all of a sudden use more data than it used to I don't know.  I'm not at all familiar with Sync and have never had it installed on my system, so I don't know exactly what it syncs to or if there are options to limit it to a specific time or action.  All I can tell is that it was using quite a bit of data.  If the 26th is any indication of a typical day, that's upwards of 3GB or more per month of data usage just from Sync.  

 

I'd be sure to install AdBlock Plus, unless there's a reason you need to be able to see ads on web pages for work or something.  Ads use a lot of data, and more and more over time, as the ads become more graphics and bandwidth intensive as time goes on.  Some ads today are even like mini streaming episodes, eating up data as they play.  Some even continue to play as long as the web page is open, changing to a new ad after the old one has finished.

 

I actually have Webroot on my Windows desktop and laptop, and on my folks' laptop.  It's a great AV.  One of the lowest in data usage, which is why I chose it.  I would definitely install Malwarebytes.  It won't interfere with Webroot, and it can catch things that Webroot may not.  And other than the initial download and installation, and then occasional definition updates, Webroot doesn't use any data.  The definition updates aren't very big either.

 

Other than Chrome and Sync, nothing else looks to be using an unusual amount of data.  Even OneDrive is using only a small amount.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

I am going to be downloading the ad blocker and the malware after I get off this evening or first thing in the morning.  I just looked at the Glasswire again and it looks excessively high.  Can you tell me about what is a reasonable number it should be at?  I did uninstall SYNC first thing this morning, but it is still there.  I am attaching the screen shot of the Glasswire that I just took.  If you see anything, can you let me know?  Again -Thanks so much !Capture 09-28-21 at 5.26 PM.JPG 

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

@ncseamonkey59 

 

If you uninstalled Sync today it will still show in today's usage because it was still active until it was uninstalled.  If you move the left slider to the right and past the time it was uninstalled it should disappear, and it will also give us a better idea of what's been occuring since it was uninstalled.  

 

I can't really say what a reasonable amount of data usage is as everyone's usage habits are different.  It's clear that Chrome is using the bulk of the data, however.  The ad blocker will likely help with that.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

I have downloaded both the ad blocker and the malware.  Do you think perhaps using Firefox as a browser would be better than Chrome?

 

Thanks !

 

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

That's really a matter of preference.  There's nothing wrong with Firefox per se, and a lot of people use it.  I don't care for it personally, but it's only because I'm used to Chromium based browsers.  I'm sure if I had to use it I would get used to it and probably end up liking it. 

 

I use Microsoft Edge.  It's Chromium based, and somewhat similar to Chrome itself, but it's less resource hungry.

 

Hopefully you no longer see Sync in Glasswire.  The ad blocker should help as well.  Don't forget to uncheck "Allow Acceptable Ads" in its options.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

Thanks for the information.  I am not a fan of Firefox either, I prefer Chrome. 

 

I do notice that I am having some issues with my computer since downloading the ad blocker and malwarebytes.  it is EXTREMELY slow and sluggish in eveyr program.  One of the programs I have to use for work is not working at all.  I am going to uninstall both of them and see what happens and then reinstall 1 at a time and test to see which one is possibly causing the problems.  

 

When trying to uninstall Malware - I am getting an error.  See screen shot.  Can you tell me what I need to do?  I just am trying to uninstall it from the Programs tab in the Control Panel.  Thanks !

Capture.JPG

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

@ncseamonkey59 

 

If the Malwarebytes is still installed and running, right click its icon in the taskbar and close the program.  Then try uninstalling it via Programs and Features.  

 

It's interesting that your system would slow like that.  I've never seen that before.  I wonder if there is some other program on it that is not getting along with Malwarebytes.

 

The ad blocker wouldn't be the cause of any slowdown.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

Took of the ad blocker and it did not help.  I still cannot get the Malware to uninstall. I closed it in the task bar, in the Task Manager, and even deleted the shortcut on my desktop and I am still getting the same error message as above when I try to uninstall from Program & Features.  I wonder if it did not install properly and that is causing the problem?  Any idea how I can get this off my computer?

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

I have no clue.  I've never seen this problem before.  

 

See if the following will help.  Just make sure to choose "No" when you reach step #11.  

 

https://support.malwarebytes.com/hc/en-us/articles/360039023473


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro