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Data Usage and Tokens

ncseamonkey59
Sophomore

Data Usage and Tokens

Good Morning, 

 

I have 2 questions.  I have had Hughes Net for MANY years.  In all of those years, I only ran out of data ONCE and that was years ago when my daughter was visiting and tried to watch a 30 minute episode of The Office.  I work from home and use my computer mainly for work.  Last month I ran out of my PLAN data and this month I am almost out (I have 6% left with 8 days in the billing cycle).   I normally have at least half, usually more, of my PLAN data left and normally have 80% or more of my BONUS data left over each month. 

 

So my first question is how do I find out why I am using all of my data all of a sudden.

 

My second question - I have some tokens available to use.  I used 4 of them yesterday.  While I see they deducted them from the balance of my tokens (from 9 tokens down to 5), I do not see that using them increased my actual data balance.  Do the tokens not take affect until my data usage reaches ZERO?   

 

Thanks !

44 REPLIES 44
maratsade
Distinguished Professor IV

Re: Data Usage and Tokens

One of the things you can do to see where some of the data is going is to install the free Glasswire app on the devices that support it.  It will check what uses data on the device where it is installed. 

 

As for the tokens, if you have Gen5 and you go to the modem page, you should see the amount of token data you have listed under the area where the green and blue circles are.  If you're out of data, the green and blue circles will be white, but you will show some token data listed in the area underneath them.  The circles only display your service plan data and your bonus zone data, and when you exhaust those, they will remain empty even if you've got tokens and are using token data. 

 

If you have an earlier version, someone else may be able to tell you where to find the information on the modem page for your version.  

ncseamonkey59
Sophomore

Re: Data Usage and Tokens

So, how will I know if I need to use more tokens if the data meter does not show?  

 

Thanks !

maratsade
Distinguished Professor IV

Re: Data Usage and Tokens

The number of tokens you have does show. Do you have Gen 5 or something else?  

You can also check your account on this site and see how many tokens you have.  EDIT: You can also download the HughesNet app. 

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

@ncseamonkey59 

 

The amount of token data you have "banked" and available for use shows on all pages that show your data levels.  That banked token data will be automatically used when you run out of your Service Plan data or Bonus Zone data, depending on the time period of day, of course. 

 

"Banked" token data is shown below...

 

Screen Shot 2021-09-23 at 4.26.13 PM.png 

 

When you sign into your account and look on the page where you can buy data tokens, any "Free" or "Prepaid" tokens shown there are not yet "banked", and they won't be used unless and until you bank them by clicking "Use", which will then add them to the banked tokens available and ready for use.  Any data tokens that you purchase are automatically banked.

 

Screen Shot 2021-09-23 at 4.31.53 PM.png


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

OKay - so I don't have to worry about going in and "using" the tokens if I run out?  It will automatically use them?  I thought it would show more allowance in the "circles" when I "used" one, but it did not. I wish they would go back to the old data meter you could put on your computer.  I kept it on my desktop and could keep watch on it. 

 

I still would like to know why I have used all my data the last 2 months, when I haven't used anywhere near all my data for the last 5 or 6 years or so.  Very odd.

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens


@ncseamonkey59 wrote:

OKay - so I don't have to worry about going in and "using" the tokens if I run out?  It will automatically use them?   


Any that are already banked, as shown the first picture, yes.  If you run out of your normal data it will automatically draw from that token data without you having to do anything. 

 

I would install the Glasswire that maratsade mentioned to monitor the data usage on your computer, but it only monitors the usage on the computer it's installed on, not any other devices you have using HughesNet.  I've only ever used it on my Windows computers, but it's available for Android devices now too.  It's free.  

 

Just about any online activity uses more data over time, so what may have been enough to get you through the month yesterday may not be enough today, either necessitating more data or being more conservative in your online activities and more proactive in monitoring the usage. 

 

For reference, on this modem page you can also see all connected devices, including those that were connected, but are no longer, since the last time the modem was plugged in.  Devices that can use a lot of data on their own are DirecTV receivers and streaming devices, like a Firestick or Roku.  Today's printers can even use a lot of data if they get into a download loop while trying to connect to their "home" server online.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ncseamonkey59
Sophomore

Re: Data Usage and Tokens

I will download the program you requested, Glasswire.  I also went to the "modem page" and the only thing I do not recognize is HPD43076.  Do you know what that could be?  Thanks for all your help. 

GabeU
Distinguished Professor IV

Re: Data Usage and Tokens

No clue.  Maybe something from HP?  A printer maybe?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Data Usage and Tokens

You could turn off devices one by one until that designation disappears. Then you'd know what it is.