My dish needs to be re-peak back any day now, also I am owed some Tokens any day now for the lost Data I have had.
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So far I haven't seen you following the outlined steps:
#1: Connected a single computer directly to the Modem (No Router, No Multiple computers, No Wireless devices)
#2: Take a screenshot of the usage meter and immediately shut down the computer and disconnect the LAN cable from the rear of the Modem and log the time.
After a period of time:
#3: Reconnect the LAN cable to the Modem, start the computer and immediately take a screenshot of the usage meter and log the time.
#4: Post the shut down screenshot and time, post the startup screenshot and time.
If there was usage during that time ..... it Hughes fault and you will have posted documented proof.
It there was no usage during that time .... its on your end ....
You never stated the type of loss (download or upload)
You haven't stated what OS you are using.
You haven't stated if you are connected wired or wirelessly all though that is immaterial because your "network" needs to simplified to a single directly connected computer.
Be aware also (as I'm sure you are with two "programmers" in the house) that the Hughes Modem will log a 13.1.1 error condition when the LAN cable is disconnected as well as the time and duration of the event in UTC time format. This will also aid in making your case.
Its not going to fix itself and it is going to require that you follow a procedure.
Since we was gone on the 13 August 2015 all day I want my system back working like it should be before January 2015, I lost another 2+gb besides dropping down 10+%, now if the jobs from all Companies did not hire people overseas then this would not be happening, there is allot of them (depend on the country) scammers which means that they use other peoples account to scam, call people up using scanners (at lease what the Feds call it and you can tell that) where they bonce around from one internet to another along with a scanners or as I like to say scramblers to be from being detected, this is one now that has been turn over to them so they can track them out.
But I Still Need my Dish RE-TEAK back so we do not have so much trouble getting on here, along with the E-mail is really bad and messing up.
Liz you made the first appointment why haven't you done this one if I have not seen something on here by 1:00pm PST then I will be calling in