To address your individual issue, you should start a new thread and describe what's going on and what you have tried thus far.
I've been a happy customer for years. About 3 weeks ago I seemed to be using more of my allowance. After troubleshooting everything else, it turns out that about 8mb per hour of my anytime data is being used, even while nothing is connected to my Modem. (not wireless!) I have been informed that this is not much. 6 GB monthly of 10 is not much? tech support gives free tokens, but insists there is no problem. I suspect there is a known problem that is being covered up. I challenge any hughesnet representative to answer this and claim that 8mb per hour use of my paid for satellite time is not excessive. I'm done with the techies, who are being misinformed. I'll do my best to reach someone in corporate tomorrow. This is unacceptable, and violates my(and our) contract.
To address your individual issue, you should start a new thread and describe the issue in as much detail as you can. BTW, the reps on here are at the corporate level, so they would be the ones to converse with. But, again, you need to start your own thread to be best helped.