Data allowance magically being used

[wydglyd88]

My data allowance is being depleted even while computer is turned off and LAN cable disconnected.  Talked to tech support, they said engineering would have to get back to me.  Now been 3 days without internet service, no follow up calls.  Reference number 54374470.  I am getting pretty upset.  This company makes ATT and Time Warner look like customer service champs! 

[James Foster]

Update: While completely disconnected from 1125 pm to 630 am I lost 18 MB anytime(35 min) and 81 MB bonus (6 1/2 hours). It is obvious to me as a longtime customer that the braintrust at hughes know there is a new, recent usage problem. They gave a free outside "home tech support", who recommended a new modem, A cheap troubleshoot. Hughes tech support would not comply. Hmmmmm. I hope they know if they are lying about a known problem while accepting my payment that is fraudulent.

[Amanda]

Hi luckyhoodoo, we currently have a known issue where Spaceway customers cannot see their usage via status meter or website. We're working as fast as possible to get this working. You'll know you're one of those customers in the group if you have an white modem with a gray stripe in the front.

@James Foster - Sometimes the community is weird and if you click twice fast by accident it will double post. Even happens to use moderators 🙂 We see your post and will be responding soon. I appreciate you taking our Champs' and customer advice to do so. Welcome!

Amanda

[Amanda]

We're forking this reply to add to your post so we have as much info in there as possible. Thanks! -Amanda

Please reference the new conversation here: update