cancel
Showing results for 
Search instead for 
Did you mean: 

Data allowance magically being used

luckyhoodoo
New Member

Re: Data allowance magically being used

I go to check my usage and all I get is a message that "Usage data not available for this period" ... what is going on? Way way too much bandwidth is disappearing on me and it's happening every week.
GabeU
Distinguished Professor IV

Re: Data allowance magically being used

luckyhoodoo,

To address your individual issue, you should start a new thread and describe what's going on and what you have tried thus far. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
James Foster
New Member

Re: Data allowance magically being used

I've been a happy customer for years. About 3 weeks ago I seemed to be using more of my allowance. After troubleshooting everything else, it turns out that about 8mb per hour of my anytime data is being used, even while nothing is connected to my Modem. (not wireless!) I have been informed that this is not much. 6 GB monthly of 10 is not much? tech support gives free tokens, but insists there is no problem. I suspect there is a known problem that is being covered up. I challenge any hughesnet representative to answer this and claim that 8mb per hour use of my paid for satellite time is not excessive. I'm done with the techies, who are being misinformed. I'll do my best to reach someone in corporate tomorrow. This is unacceptable, and violates my(and our) contract.

GabeU
Distinguished Professor IV

Re: Data allowance magically being used

James Foster,

To address your individual issue, you should start a new thread and describe the issue in as much detail as you can.  BTW, the reps on here are at the corporate level, so they would be the ones to converse with.  But, again, you need to start your own thread to be best helped. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
James Foster
New Member

Re: Data allowance magically being used

I've been a happy customer for years. About 3 weeks ago I seemed to be using more of my allowance. After troubleshooting everything else, it turns out that about 8mb per hour of my anytime data is being used, even while nothing is connected to my Modem. (not wireless!) I have been informed that this is not much. 6 GB monthly of 10 is not much? tech support gives free tokens, but insists there is no problem. I suspect there is a known problem that is being covered up. I challenge any hughesnet representative to answer this and claim that 8mb per hour use of my paid for satellite time is not excessive. I'm done with the techies, who are being misinformed. I'll do my best to reach someone in corporate tomorrow. This is unacceptable, and violates my(and our) contract.
James Foster
New Member

Re: Data allowance magically being used

How insulting. I have spent hours today troubleshooting. I do need help getting my, or your, equipment to stop using 8mb per hour of my usage. I have tested 6 times, 3 with your techies and 3 by myself. 8MB per hour, roughly. Do you suggest a fourth time? Is 8MB per hour acceptable, as I was told?
GabeU
Distinguished Professor IV

Re: Data allowance magically being used

I'm sorry that you find someone giving you instructions on how to get help insulting. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Re: Data allowance magically being used

To add, when I gave instructions on how to receive help, you responded by posting the exact same paragraph.  This is why I assumed you didn't want help and were here just to vent.  I see now that you have started your own thread.  You will most likely hear from a rep tomorrow. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

Re: Data allowance magically being used

James Foster, it is fellow customers responding to you. You should start your own post if wanting help. I'm just a customer also, forget the title beside my name.
James Foster
New Member

Re: Data allowance magically being used

Sorry Gabe U, and thank you BirdDog, I didn't know I reposted as I familiarized myself with the site, and I thought GabeU was a company rep. So...suggestions on the phantom use? I must add that Hughes net has provided enough bonus time to make up for at least a month of the usage. I have no idea why several techies told me 8 MB hourly was not excessive. I have had no problems at all in five years before this.