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Data allowance

New Member

Data allowance

Mine ran out the day I got it renewed....... makes absolutely no sense to me....

Note: This conversation was created from a reply on: My data allowance is drained in three days! Why?.
4 REPLIES 4
Moderator
Moderator

Re: Data allowance

Hi Heather, 

Thank you for your post and welcome to the community! We want to address your concerns so please post a case number or the serial number located on the bottom of your modem so we may look up your account. Let's start by isolating the HughesNet modem to see if that is the source of the unidentified data usage.

Please take care in cropping out your SAN while taking the screenshots.

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: Data allowance

My 10 gb ran out over the course of 2 nights starting at 2 am until about 6 am. There is nobody awake at my home between  11p - 7a. So where the *%?& did my data go? This is my 3rd month with hughesnet on a 2 yr contract. is this what I can expect? Not to mention the spotty connection  & speed issues... ughh
Moderator
Moderator

Re: Data allowance

Hi Greg,

I've created a new thread to focus on addressing your concerns.

-Liz

Please reference the new conversation here: My 10 gb ran out over the course of 2 nights starting at 2 am until about 6 am.

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Data allowance

Hi Heather, 

It's been about a week since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a case number or your modem's serial number so we can pull up your account.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->