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Data connection keeps dropping

New Poster

Data connection keeps dropping

We are constantly losing our internet connection since day 1 of our service.  Online phone support stated that the issue was because we are out of our data allowance.  The issue happens all month long, so I don't believe that is the issue.  We went thru and changed router settings with the phone tech, but are not seeing any differences.  

12 REPLIES 12
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Moderator
Moderator

Re: Data connection keeps dropping

Hello Akey, 

 

Thanks for posting and welcome to the community! It's possible that there is an issue between your Circle device and the HughesNet system. Try disabling it to see if this resolves the issue. I'd like to rule this out as a possibility before continuing.

 

-Jay

New Poster

Re: Data connection keeps dropping

I just got the Circle device in December and we have had this issue for over a year now.

Distinguished Professor IV

Re: Data connection keeps dropping

@akey 

 

Is it primarily WiFi devices that you use or do you have LAN cable connected devices, as well?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Data connection keeps dropping

The Circle is plugged in LAN.  Everything else is WiFi.

Distinguished Professor IV

Re: Data connection keeps dropping

@akey 

 

I'm wondering if what's happening is that the WiFi connection is actually what's dropping, not the modem's connection to the internet.  That's why I asked about the WiFi vs LAN connection.  

 

I'll leave this to Jay, but I was just curious which connection method(s) you used for your devices for the reason mentioned above.  I can certainly understand why he made the recommendation about the Circle device, though.  Even though you didn't have it before, I would still do what he recommended (disabling it) in order to help troubleshoot the issue.  It may not be the the cause of the current issue, but eliminating things that could be causing a problem is part of the process.  

 

I'm sure they'll be able to figure out what's going on.  Smiley Happy


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Data connection keeps dropping

The Circle app is notifying me several times a day that it has lost its internet connection and it is plugged in.
Distinguished Professor IV

Re: Data connection keeps dropping


@akey wrote:
The Circle app is notifying me several times a day that it has lost its internet connection and it is plugged in.

I'm not sure what Jay will recommend, but I would recommend eliminating the Circle device for troubleshooting purposes to see if you are actually losing your connection.  And, again, I realize you have only had the Circle device for a month, but troubleshooting is sometimes a process of elimination, and that would be the first thing to eliminate in that process.  I'm sure this is one of the reasons Jay asked for it to be disabled, though I, personally, would eliminate it, at least for that process.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Data connection keeps dropping

It's quite possible that Circle or something connected to Circle is trying to periodically synch via a secure connection and is pinging out due to a long delay. This happens on satellite and it's not unusual to have incredibly long lag times.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator
Moderator

Re: Data connection keeps dropping

akey,

 

As Gabe and Mark have alluded to, there are many reasons we'd like to remove the Circle device from the equation while troubleshooting the issue. Please disconnect the device and let me know if the dropped connection issue persists with your wi-fi devices.

 

Thank you!

 

Jay