We are constantly losing our internet connection since day 1 of our service. Online phone support stated that the issue was because we are out of our data allowance. The issue happens all month long, so I don't believe that is the issue. We went thru and changed router settings with the phone tech, but are not seeing any differences.
Thanks for posting and welcome to the community! It's possible that there is an issue between your Circle device and the HughesNet system. Try disabling it to see if this resolves the issue. I'd like to rule this out as a possibility before continuing.
Is it primarily WiFi devices that you use or do you have LAN cable connected devices, as well?
I'm wondering if what's happening is that the WiFi connection is actually what's dropping, not the modem's connection to the internet. That's why I asked about the WiFi vs LAN connection.
I'll leave this to Jay, but I was just curious which connection method(s) you used for your devices for the reason mentioned above. I can certainly understand why he made the recommendation about the Circle device, though. Even though you didn't have it before, I would still do what he recommended (disabling it) in order to help troubleshoot the issue. It may not be the the cause of the current issue, but eliminating things that could be causing a problem is part of the process.
I'm sure they'll be able to figure out what's going on.
The Circle app is notifying me several times a day that it has lost its internet connection and it is plugged in.
I'm not sure what Jay will recommend, but I would recommend eliminating the Circle device for troubleshooting purposes to see if you are actually losing your connection. And, again, I realize you have only had the Circle device for a month, but troubleshooting is sometimes a process of elimination, and that would be the first thing to eliminate in that process. I'm sure this is one of the reasons Jay asked for it to be disabled, though I, personally, would eliminate it, at least for that process.
It's quite possible that Circle or something connected to Circle is trying to periodically synch via a secure connection and is pinging out due to a long delay. This happens on satellite and it's not unusual to have incredibly long lag times.
As Gabe and Mark have alluded to, there are many reasons we'd like to remove the Circle device from the equation while troubleshooting the issue. Please disconnect the device and let me know if the dropped connection issue persists with your wi-fi devices.