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Data draining

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New Member

Data draining

Nov 22 was my 1st year with Hughes. Nov 23, 2016 will be my last day. For 10 months I have not had a problem with data usage. The las 2 months I have used it all Right now I'm at 8.8g uses out of 10g and I am only 11 days into my month. NOTHING has changed here. What is going on
4 REPLIES 4
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New Member

Re: Data draining

That actually makes sense to me. We bought a used computer from a friend-ish. Anyway when we tried to update to Windows 10 is when our draining prob started. They keep telling us our windows isnt genuine Smiley Sad idk but after reading this...it finally makes some sense. Thanks bill
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New Member

Re: Data draining

Thanks, definitely gotta find help....in the mean time ive added 5 gigs for like 20 bucks a month n customer service was fantastic to me....jus saying Smiley Happy
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Moderator
Moderator

Re: Data draining

Good morning Marjorie,

Thanks for posting, we can certainly assist you in figuring out what may have used your data. What operating system is your computer running? As Bill noted, if you don't have Windows 10 yet, that may have been pushed to your computer without your knowledge. If you already have Windows 10, you will be receiving updates, whether you are aware of them or not.

Keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

The most important suggestion is to use a third-party data monitoring program to help you pinpoint the programs on your PC that use the most data. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it:https://www.glasswire.com If you're still seeing this unexplained usage, GlassWire should tell you what on your computer is connecting to the internet.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
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New Member

Re: Data draining

Well i thank ya....i definitely have this prob. Gonna check all this out. N didnt even know about monitoring services.... thanks