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Data loss

Moderator
Moderator

Re: Data loss

Hello Reggie,

Thank you for posting. We're so happy to see you found out what was using your data. We're also happy to see Gwalk900, Charles McCool, and sgoshe helping you out, they're great resources when the HughesNet mods are out of the office. Thank you guys!

I also see you weren't aware of the Premium Services, let me know if you want to cancel those and I do it for you.

Thanks,
Liz

Thanks,
Liz

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Advanced Tutor

Re: Data loss

The Premium services have been removed. I'm still not sure this is the right plan for us yet. Data is down to 64% already . My wife only used her laptop last night for the first in over a week. When she is oh facebook we use more data.
Moderator
Moderator

Re: Data loss

Hi Reggie,

Thanks for letting me know about the premium services.

Facebook can use a lot more data than you would expect, auto-playing videos in the Facebook news feed can use up your data quickly. This can be disabled by following these steps: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

Keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Advanced Tutor

Re: Data loss

Liz,

Thank You for responding. I have done all you have suggested. I still have the problem.
I unplugged the modem from my computer for over 4 hrs. When I plugged it in the data usage started. I download Net Guard it has stuff on it I don"t understand. Gwalk suggested the download & I trust his judgement. I just don"t have enough knowledge to use it correctly.
Associate Professor

Re: Data loss

Advanced Tutor

Re: Data loss

Charles,

Yes I can.
Associate Professor

Re: Data loss

Highlighted
Advanced Tutor

Re: Data loss

Advanced Tutor

Re: Data loss

Charles,

I think these are what you requested.
Honorary Alumnus

Re: Data loss

Reggie,
I'm kind of buried today but maybe these will act as a guide:



That will generate a PDF file listing the top 10 "downloaders" and the top 10 "uploaders" for THAT  day on THE SINGLE COMPUTER  that THIS INSTALLATION  of Net Guard has counted.

It will NOT INCLUDE  usage from any other device or computer.

That is why, when troubleshooting a data loss issue, you wish to remove your router so that no other computers or other devices can connect wirelessly and do an "endaround" Net Guard"

You have to "qualify" one computer at a time.

The "statements will look like this:


And the second part:


I noticed in your other posts above that Firefox used  306.74 MB down and and nearly 15 MB up.
As a browser, have you ever "tamed" Firefox so it doesn't call home and "share" so much ?

A "How-To" can be found within this thread if you "dig" a little:
http://www.ricksyakshack.com/view_topic.php?id=10112&forum_id=60

I'll try to get back later.