Data loss

[milenders]

Can someone help me that has more tech knowledge than I do?  My husband and I got new phones, IPhone 12.  Our data renewed on the 13th and today we have no data left.  We have our devices set to low data mode and we turn off all devices at night.  We are not connected to the internet on our TV.  We don't view very many YouTube videos and we have the unlimited plan.  I am at a loss as to why this is happening.  Help!!!!

[maratsade]

Your phones may have done updates behind the scenes. 

[GabeU]

@milenders 

Though I don't have iPhones, check your iCloud settings if the phones are using your HughesNet via WiFi.  Cloud connections can plow through data like crazy if they're wide open.

[milenders]

I have had an iPhone forever.  I know what uses up the data & have turned off things like backups, updates, etc.  this is just not making sense to me....  I haven't had trouble until last month..the only thing different is a new phone.  I am stumped 🤔 

[maratsade]

That's why I think it's the new phones, since nothing else has changed. I'd suggest Glasswire, but there isn't an iOS version.  

milenders wrote:

I have had an iPhone forever.  I know what uses up the data & have turned off things like backups, updates, etc.  this is just not making sense to me....  I haven't had trouble until last month..the only thing different is a new phone.  I am stumped 🤔 

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[milenders]

What is glass wire?

[maratsade]

It's a free personal firewall and network monitor:  https://www.glasswire.com/

[Michael57]

And depending on how you migrated to your new phone, the intial setup can use a fair bit of data and in your case it could have happened twice.  If that's the case, at least it shouldn't happen again next month.

[milenders]

Well it was set up in the Verizon store.  But that was done November 13.  Why would it happen again this month?  Maybe Tech Support can help....

[maratsade]

This is something you will have to figure out yourself, as it's not a problem with the service. 

EDIT: try unplugging the modem at night. That way there will be no way for anything to use any data.