Data loss

[milenders]

That would make sense, however, the bonus data is not being used.

[maratsade]

Yep, it's a stumper all right. Tech support will likely not be able to help you as something connected to  your network is eating the data (the HN modem doesn't use data to update itself; only your connected devices use your data).  You need to figure out what it is. 

You could get a router that includes the ability to show what's using data on your entire network. For  individual devices other than iOS, there is software that can do the same for devices on the network (such as the aforementioned Glasswire).   

Do you have any smart appliances or devices? (Refrigerators, Alexa, Echo, TVs, etc.) . 

EDIT: Do you know how to check what's connected?

[maratsade]

Not sure if any of these might help, but check this out: https://www.hongkiat.com/blog/mobile-apps-to-monitor-data-usage-smartphone/

[haileyrd]

I went from 14GB of data to ZERO overnight when I neglegted to turn off my iPad when returning from my daddy's where I used the iPad exclusively.  and YET, today the Saturday before Christmas I am able to STREAM MOVIES without interruptions!!! NEVER was i able to do that with full data!! so Data, no data? makes no sense!! except the FedEx planes are not running as hard this am. (I live in the Memphis flight path about a mile south of the airport)

[milenders]

So strange!!  I don't get why that happens, but now I am being throttled......we shut off all devices at night.  If it were happening at night than I would expect my bonus data to be draining as well...And we don't stream anything!!!

[maratsade]

That's certainly something to investigate. Hopefully you'll install something that measures what's  using the data. 

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@milenders wrote:

So strange!!  I don't get why that happens, but now I am being throttled......we shut off all devices at night.  If it were happening at night than I would expect my bonus data to be draining as well...And we don't stream anything!!!

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[maratsade]

That's definitely weird, but enjoy it while it's happening! (Ditto the fewer planes).

haileyrd wrote:

I went from 14GB of data to ZERO overnight when I neglegted to turn off my iPad when returning from my daddy's where I used the iPad exclusively.  and YET, today the Saturday before Christmas I am able to STREAM MOVIES without interruptions!!! NEVER was i able to do that with full data!! so Data, no data? makes no sense!! except the FedEx planes are not running as hard this am. (I live in the Memphis flight path about a mile south of the airport)

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[haileyrd]

oh, I have the HN meter and earlier in the day it showed 14gb, so i streamed "CBS Sunday Morning" an hour and half. the next morning, I had ZERO!! and the Modem was dancing like crazy!! it had to have been the iPad that I only use for solitare and facebook, but that was LOCKED (not off, which it is now) but the unusual part is that i am streaming BETTER now than before!

[Michael57]

I've only been in FAP a couple of times, so it's anecdotal, but I also get overall better performance in FAP than not, for everything that isn't a speed test.  I've actually considered reducing my plan to the lowest size to take better advantage of it. 

It's not too weird, since multiple layers of prioritzation rules can easily cause this type of behavior, but it's going to be situational, which is why I haven't pulled the trigger on reducing my plan, yet.