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Data usage

GabeU
Distinguished Professor IV

Re: Data usage

That's a very good question.  I wonder if the system had some kind of glitch when it performed your refill.  That's the only thing I can think of that could cause something like this.  Hopefully they can figure out why and make it work properly again. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Re: Data usage

Your screenshots thus far have been of "history" displays. Are the "usage" meters failing to update also ?

DSM:


SCC: (192.168.0.1)


Dashboard:


Are the above three connecting/updating/responding or are they as dead as the "history" displays ?

dgjlovette
New Member

Re: Data usage

I will take some screenshots of these for you. 
dgjlovette
New Member

Re: Data usage

dgjlovette
New Member

Re: Data usage

They have been this way since my refill date. My data was gone in a matter of a couple hours. I have gotten some great info from here on how to see what is using it up. Just don't know what is up with meter. Thanks
dgjlovette
New Member

Re: Data usage

Gwalk900, they come back to the same thing when I refresh with the green circle.
Amanda
Moderator

Re: Data usage

Hi dgj

Sorry about the wait. I am still waiting to hear back on why and how they are going to fix it. I apologize for the hold up. I've placed some data in your token bucket for now.

Thanks
Amanda
dgjlovette
New Member

Re: Data usage

Thanks Amanda. I did not realize you were working on it. I will wait to hear from you.
dgjlovette
New Member

Re: Data usage

Amanda,

Am I getting charged for all these tokens? I'm not really understanding the charges. I did not purchase any tokens.
BirdDog
Assistant Professor

Re: Data usage

dgj, notice how there is a charge but then a minus charge, hence you are not actually having to pay for them and it says free. Just how they have to do it in the system I suppose.