Just wanted to let you know that I added in cnpershings information (they posted above) to your escalation and asked the applications group for an update today. I have not received a response but I will come back as soon as I find out what they're doing to fix this.
YAY!! I'm so glad it's fixed! And YAHOOOOO to Amanda and all the awesome official reps for once again, as always, working so hard to resolve customer issues! And HOORAY for GabeU, Gwalk, BirdDog, Old Labs, and all the Champions and fellow customers for working with so many folks here to get to the bottom of confounding issues!
Sorry for the very delayed reply. I was out all last week, now playing catch up. Engineers reported there was an issue with recording the information we use to make these graphs. It was identified and a fix applied. Thanks for your patience!