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Data usage

Gwalk900
Honorary Alumnus

Re: Data usage

Free of course is ... free.

Those are just "notices" being sent out.

You can always verify any pending charges by logging into your Dashboard and selecting the "billing" tab, scrolling down and clicking the highlighted "Unbilled Activity" link:

dgjlovette
New Member

Re: Data usage

Thanks guys. I was just curious about what it meant. Hopefully I will learn all this stuff soon.
Gwalk900
Honorary Alumnus

Re: Data usage

You are welcome !

Feel free to just ask away and we will do our best to provide answers if we have one.


cnpershing
New Member

Re: Data usage

Viewed from a tablet and 3 separate phones, same issue.
Amanda
Moderator

Re: Data usage

Hi dgjlovette

Just wanted to let you know that I added in cnpershings information (they posted above) to your escalation and asked the applications group for an update today. I have not received a response but I will come back as soon as I find out what they're doing to fix this.

Thank you & I appreciate you being so patient

Amanda
dgjlovette
New Member

Re: Data usage

Thanks Amanda.
Amanda
Moderator

Re: Data usage

Hi dgjlovette

Just an update.. Sent another e-mail out today asking for the status of this. If I do not have a reply by around lunch time I will call the manager for the team. I am assuming this is still a problem?

Amanda
dgjlovette
New Member

Re: Data usage

I think the problem is fixed now. Thanks for your help.
debbie.jean.bro
Advanced Tutor

Re: Data usage

YAY!! I'm so glad it's fixed! And YAHOOOOO to Amanda and all the awesome official reps for once again, as always, working so hard to resolve customer issues! And HOORAY for GabeU, Gwalk, BirdDog, Old Labs, and all the Champions and fellow customers for working with so many folks here to get to the bottom of confounding issues!
Amanda
Moderator

Re: Data usage

Hi Everyone

Sorry for the very delayed reply. I was out all last week, now playing catch up. Engineers reported there was an issue with recording the information we use to make these graphs. It was identified and a fix applied. Thanks for your patience!

Amanda