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Data

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New Member

Data

Today I called in because my data was out after only a few days of being upgraded and the tech Chris Davis said he would do the upgrade and note it on my account and that the data would start over in 30 minutes well that didn’t happen. So i called in and another representative said he didn’t document what we talked about and I was advised to write on this page and ask for the call to be pulled and played back
2 REPLIES 2
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Distinguished Professor IV

Re: Data

@jrpratt 

 

I don't believe they can just start the data again.  The only way this might be possible is if they moved your monthly data cycle ahead, but I don't know that they can even do that.  I know that they can sometimes give a few data tokens to help, but other than that, data used is data used.   

 

The following posts might be beneficial to you.  They concern data usage, and ways to conserve as much of it as possible.  

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

Edit:  I misunderstood.  I thought you meant you had gotten the upgrade a few days ago and had exhausted all of the new plan data since then, and that the phone rep said that they would reset it to start it again today.  I see now, from Liz's post, that this was not the case.  So, please disregard my reply.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Moderator
Moderator

Re: Data

Hi jrpratt,

 

I see it's your first post here, so welcome to the community! I pulled up your account to investigate and I see that you are indeed on your new 30 GB plan with your data refreshed:

 

If you have any other questions feel free to reach out again.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.