Dealing with an ongoing nightmare with Hughes Net. After ordering Direct TV I was advised to contact you about internet to use the DVR with Direct TV and handle our regular internet needs that include online college classes, Netflix and other standard uses that one would expect from an in-home internet supplier. I was told that my 100GB program with Hughes Net would be sufficient for our needs after I explained in detail to the new account CS person. We have had issues from day one. After a few weeks of the service I called to complain about the fact that we could not even open emails only to find out that we used are “10GB” program in 2-3 days – not 100 GB. I have since spoken to your team over 6 times, spending over 8 hours of my valuable time, trying to get some sort of resolution – including recalling the voice recording of my first conversation when opening an account, that would clearly prove that I was sold a lie – and that your company does not actually have a product that will work for me. This has come only with more frustration and a lack of an answer. I need to cancel my contract now. I was told I was receiving a product that I did not. Your product does not work – period. I have 1-2 days per month of service and then it goes dead. I have been advised to stop using the internet, move to a lower resolution (which was never told to me when ordering), make other sacrifices and maybe it will work better – REALLY? Please confirm that you will cancel my service at once without any termination fees. I should demand a refund for the 2 months that I have paid for nothing – but will be happy with just getting out of this nightmare. If not – I am happy to get a judge to order that you get the tape recorded conversation of my account opening call and let the legal system and the press make a judgement on your company. Thank you for your prompt response about the huge problems with your company.