Declining speeds and latencey

[Richard3]

Thought I would share the declining download speeds we have been experiencing. Since February speeds have declined. Assuming it is the increase in traffic due to Covid. At first the time of day played a part about 10:00 A.M. EST the connectivity was terrible, and latency is off the chart. Now just reading emails with Outlook or using the webmail has become impossible. Outlook appears to be timing out and at times Hughes web email sign-in fails. The results below are from Test My Net. Granted many downloads are not 25mb as required but the point is speeds and connectivity are terrible. Have connected directly to the Hughes modem and through a router with basically the same results. Run the Hughes system control center tests- all returns good with the modem HT 2000W (Gen 5). Have restarted Hughes modem with no improvement.
Have run M/S diagnostics and repair on Outlook with no improvement.
Are other users experiencing the same issues?
Any suggestions would be appreciated.
Have been a Hughes user for many years and understand the basic ins and outs of using Hughes.

https://testmy.net/quickstats/rjob01

[maratsade]

When you're experiencing problems, are there any associated state codes?

I would suggest that you run the speed tests as required (including the required file sizes), so the HN reps here can send the data to the techs.  

[Richard3]

Had not checked State Codes since the Hughes SCC showed everything green. Code states problem receiving data. Have no clue what ot do with that message.

Nine of the speed tests are 25 mb download tests what is the required amount?  Will fulfill requirement.

[maratsade]

Given your state codes (some of which may actually be transitory) I'd wait until the HN reps can run remote diagnostics on your equipment tomorrow and see if they see something else from their side. 

[Richard3]

Will do. Thanks for the information.

[Liz]

Good morning,

Thank you for posting, I've pulled up your account to run diagnostics on your site and everything looks great, green all across the board. 

Aside from trying to access webmail, is general web browsing challenging? Is it all sites or certain ones?

-Liz

[Richard3]

Liz,
Thanks for checking the site. Email and browsing are problematic. Have one email account that will not load to outlook. Can only access by signing onto webmail.
Others are slow. Web sites are just as painful.
Did notice one item on Test my net- a floating bar appears every few seconds flashing "no connection " then will disappear after showing "connected ". Time of day/night does improve connection. Viewed state codes this A.M. had same codes as posted earlier.

[maratsade]

"Did notice one item on Test my net- a floating bar appears every few seconds flashing "no connection " then will disappear after showing "connected ". "

This happens when internet latency and system congestion are very high, and when your speed is low. Testmy interprets this as an internet disconnection (so does Google drive and icloud.com).

[Liz]

You're welcome, Richard.

Regarding email, please double-check your Outlook settings, you can try these settings and let me know if they make a difference:

Inbound Server: mail.hughes.net

Port 143

Outbound Server: email.hughes.net
Port 587 try with SSL
Authentication required

-Liz

[Richard3]

Liz,

Have been using :

Incoming

Server- mail.hughes.net

Port 993

Encryption SSL/TLS

SPA  box not checked

Outgoing

Server smtp.hughes.net

Port 587

Encryption STARTTLS

Outgoing server (STMP) requires authentication - box is checked

Tried suggested changes Outlook returns error message "Something went wrong" try again later.

Received this message when trying suggested settings and when returning settings to original settings - guessing it is a timing out issue.

Will try later tonight when traffic is less.