Declining speeds and latencey

[MarkJFine]

Change the ports as follows:
incoming: 995

outgoing: 465

Edit: had them switched initially

[MarkJFine]

Just did a send/receive test and those ports work for mail.hughes.net (in)  and smtp.hughes.net (out) as long as SSL is switched on for both.

[Richard3]

Mark,

Thanks for the suggestions.

Not sure why but your suggestions and Liz's suggestion are not being accepted by Outlook - receive " try again later message".

Tried this A.M. to access Hughes Mail with outlook and received the following error message which is typical. Also trying to reinstall Outlook to see if that resolves issue - taking forever with slow download speeds.

[MarkJFine]

If you're able to lower the TLS version to something prior to 1.3 that might do the trick. I understand the mail servers might be having problems with v1.3.

Another thought: I gave you the ports for POP (where you basically download the emails to a local database). Are you using IMAP (where the emails stay on the server)? If so, the ports IMAP uses would be different than the ones I gave, which also may be part of the confusion. IMAP is much, much slower than POP, so I just assume everyone uses that.

Liz might know the ports for IMAP, as I don't have them handy.

[Liz]

Thanks for the update Richard3, I've just escalated this to our e-mail admins to dig into that error. I've also requested a reference for e-mail settings since I've been needing that often lately, and there currently is none. I'll keep you posted.

-Liz

[MarkJFine]

I'm thinking the 993 might have been originally correct for incoming IMAP, which means it may have either been a TLS or a timeout issue.

[Richard3]

Mark,

Use IMAP accounts - should have stated that -sorry.

Just looked at settings on laptop we use, different rom the desktop (also different email address).

Incoming

imap.hughes.net

port 993

SSL/TLS

outgoing

smtp.hughes.net

port 465

box checked for authentication

Not sure when these settings changed - was not what originally was setup but seems to work. Assume some type of update changed settings.

Did try these settings on desktop - didn't work. Not clear why they don't work.

[Richard3]

Liz,

Also tried to find the settings in the help section - could not locate.

Did run into an interesting error message while trying to use the web mail with IE 11- new web mail states IE 11 not supported.

[Liz]

GMTA, Richard, I also previously checked the Help section in webmail, but no settings provided there. Once I hear back from the e-mail folks about that I'll let you know. 

That is also correct, it's suggested to use a more current browser with webmail.

-Liz

[MarkJFine]

Lol, I block anything with MSIE in the user agent from accessing my site, because I automatically assume it's a bot.