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Declining speeds and latencey

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Associate Professor

Re: Declining speeds and latencey

Change the ports as follows:
incoming: 995

outgoing: 465

 

Edit: had them switched initially


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Associate Professor

Re: Declining speeds and latencey

Just did a send/receive test and those ports work for mail.hughes.net (in)  and smtp.hughes.net (out) as long as SSL is switched on for both.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Sophomore

Re: Declining speeds and latencey

Mark,

Thanks for the suggestions.

Not sure why but your suggestions and Liz's suggestion are not being accepted by Outlook - receive " try again later message".

Tried this A.M. to access Hughes Mail with outlook and received the following error message which is typical. Also trying to reinstall Outlook to see if that resolves issue - taking forever with slow download speeds.

hughesemail.PNG

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Associate Professor

Re: Declining speeds and latencey

If you're able to lower the TLS version to something prior to 1.3 that might do the trick. I understand the mail servers might be having problems with v1.3.

 

Another thought: I gave you the ports for POP (where you basically download the emails to a local database). Are you using IMAP (where the emails stay on the server)? If so, the ports IMAP uses would be different than the ones I gave, which also may be part of the confusion. IMAP is much, much slower than POP, so I just assume everyone uses that.

 

Liz might know the ports for IMAP, as I don't have them handy.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Moderator
Moderator

Re: Declining speeds and latencey

Thanks for the update Richard3, I've just escalated this to our e-mail admins to dig into that error. I've also requested a reference for e-mail settings since I've been needing that often lately, and there currently is none. I'll keep you posted.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Associate Professor

Re: Declining speeds and latencey

I'm thinking the 993 might have been originally correct for incoming IMAP, which means it may have either been a TLS or a timeout issue.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Sophomore

Re: Declining speeds and latencey

Mark,

Use IMAP accounts - should have stated that -sorry.

Just looked at settings on laptop we use, different rom the desktop (also different email address).

Incoming

imap.hughes.net

port 993

SSL/TLS

outgoing

smtp.hughes.net

port 465

box checked for authentication

Not sure when these settings changed - was not what originally was setup but seems to work. Assume some type of update changed settings.

Did try these settings on desktop - didn't work. Not clear why they don't work.

 

 

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Sophomore

Re: Declining speeds and latencey

Liz,

Also tried to find the settings in the help section - could not locate.

Did run into an interesting error message while trying to use the web mail with IE 11- new web mail states IE 11 not supported.

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Moderator
Moderator

Re: Declining speeds and latencey

GMTA, Richard, I also previously checked the Help section in webmail, but no settings provided there. Once I hear back from the e-mail folks about that I'll let you know. 

 

That is also correct, it's suggested to use a more current browser with webmail.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Associate Professor

Re: Declining speeds and latencey

Lol, I block anything with MSIE in the user agent from accessing my site, because I automatically assume it's a bot.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.