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Diagnostic Code: 0000-0000-0200-0021

DollyB17
New Member

Diagnostic Code: 0000-0000-0200-0021

Internet has been down for a week. Tried calling customer service and nothing was resolved. Feeling super frustrated! Weather has not been bad here as it was explained that could be causing this. 

Tags (2)
5 REPLIES 5
GabeU
Distinguished Professor IV

Re: Diagnostic Code: 0000-0000-0200-0021

@DollyB17 

 

What's the State Code showing at the top of the System Control Center?  Both the number and corresponding description.


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DollyB17
New Member

Re: Diagnostic Code: 0000-0000-0200-0021

State Code
11.2.1 -- A problem receiving data has occurred

Summary Operational State
Down

GabeU
Distinguished Professor IV

Re: Diagnostic Code: 0000-0000-0200-0021

Okay.  Normally that's an indication of inclement weather, whether at your location or at the location of your gateway, but with it lasting for a week it's definitely not due to weather.  

 

Though they may not be able to do so because of a possible connection issue with your service, the reps will almost assuredly want to try to run remote diagnostics on your HughesNet equipment, so it would be best to leave the modem plugged in so they can do so.  They also may need some personal information from you in order to locate your account, but they'll ask for it to be given via private message, for which they'll provide a link. 

 

Unfortunately, the reps here are only on Monday through Friday from approximately 9AM to 6PM EST, which means you likely won't hear from them until Monday at the earliest.  The only other option is contacting HughesNet's phone support again at 866-347-3292.  If you can wait, however, or you're just not having much success with the phone help, the reps here will assuredly be able to help you.


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Damian
Moderator

Re: Diagnostic Code: 0000-0000-0200-0021

@DollyB17,

 

Welcome to the community and thank you for posting. Were you able to receive help with this issue via phone support?. If not, please private message me the phone number associated with your account and I will run diagnostics. 

 

-Damian 

GabeU
Distinguished Professor IV

Re: Diagnostic Code: 0000-0000-0200-0021

@DollyB17 

 

You can PM Damian here.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro