I spent the whole day with Hugesnet chat. they kept passing around and left me waiting on the computer for a long time in between questions. Only to be told well call this number, It shows you have no problems and you have 5 devices connected. But you cant tell me anything about the phone that says no connection. They are useless, make you feel that you are stupid. I am a grandmother, I am not tech savvy.
My issue is my I phone 12 cant really connect to service when I am home. When I make a phone call people tell me they can not hear me. and its so annoying. I went to my cell provider first. Now I come to you I would appreciate a little help.
Thank you
Debbie
You cannot use satellite internet for wifi calling on an iPhone. It won't work correctly because of the delays inherent to satellites communications.
I believe there is something on the HughesNet site that mentions this.
It used to be in the FAQ, but I don't see it now. Used to be this:
Debbie, can you use your cell provider for calls?
Only when I am not at home, its weird. When I try to call from home people say "Hey your breaking up" but the other person who I share an account with has an Iphone and can be at my house with no problem calling out. I was trying to rule out T-Mobile which I did. I want to rule out internet before I go to Apple and say something is wrong with the phone itself. thanks guys
So you're saying that the other person is doing wifi calling without a problem, right? Every time they use it? Wifi calling doesn't work well with any kind of satellite internet (though it theoretically might work for some people...it's random and probably dependent on a slew of factors), so yes, it's weird that they can use it, especially if it's every single time. I hope someone here has ideas on what to troubleshoot on your phone, or how. I use Verizon for calls (and calls break up all the time, too), so have never even tried wifi calling. I would compare settings with the other phone, to make sure both phones are identical in every way.
@Siewerd wrote:Only when I am not at home, its weird. When I try to call from home people say "Hey your breaking up" but the other person who I share an account with has an Iphone and can be at my house with no problem calling out. I was trying to rule out T-Mobile which I did. I want to rule out internet before I go to Apple and say something is wrong with the phone itself. thanks guys
Good morning Siewerd,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Liz