HughesNet Community

Disappearing Data

Showing results for 
Search instead for 
Did you mean: 
New Member

Disappearing Data

DatA is being used even when there is nothing turned on!! Laptop and Kindle has been turned off all day, and almost all data has been used. I called about this happening before. No resolution! I'm ready to Cancel.
Distinguished Professor IV

For data disappearance issues, you need to run what's called a modem isolation test.  The following is a diagram explaining what to do...

With regard to #8, you would post the screen shots in this thread.  

You can use the snipping tool built into Windows to take, save and post the screenshots.  

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro