Good morning Rob,
Thank you for your update on the site visit. I just ran diagnostics on your site and the equipment is working normally; the modem currently is getting 30+ Mbps down. The only thing of note is that there is rain in your area which may affect performance.
I also checked the line status of your phone, it was fine, but I reset the line for good measure. Please tell me more about the HughesNet Voice experience so we can better troubleshoot.
Please also give more detail about Dropbox, OneDrive, and the AppStore.
Are you saying that all other sites you browse are fine, it's just these three?
Do these sites load at all?
Or can you not log into them?
Tell me what you are trying to do and where you run into trouble.
What error message are you getting? (Screenshots would help, here's how to do them: take-a-screenshot.org)
Does disabling Web Acceleration make a difference? (Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration: http://hninfo.us/WAS)
Does this happen in different browsers?
Does this happen on different computers/devices?
Does this happen on a non-HughesNet connection?
Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com)
Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)
Does this happen even when directly connected to the HughesNet modem?
Does power cycling your router make a difference?
Does power cycling your computer make a difference?
Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.
Good to hear, Rob. I don't know what happened with the sites, but whenever in doubt, just reset things.
So let's troubleshoot the dropped calls.
Are the calls dropping after a certain duration?
Are the dropped calls occurring on all calls you're making or receiving?
If not consistent on all calls, what is the phone number of calls where dropped calls occur (please just privately message me this information).
Just to be clear, regular internet browsing is fine?
Are you using a corded or cordless phone?
Do you have another phone to test?
At your convenience, please private message me the phone number, date, and time of the dropped call(s).
Please also test making calls when the ATA is the only device connected to the HughesNet modem; let me know if dropped calls still persist.
Your cooperation, patience, and understanding are much appreciated.
Thanks for the additional info Rob.
How long into the call before it drops?
Have you noticed if the calls drop if it's a received call?
Just to be clear, the dropped calls even persisted on a different phone set?
The phone set(s) you're using are cordless?
We don't have any specific model phones we recommend; any current phones should work fine, but let's finish troubleshooting before we decide that the phone set is the root cause.
Looking into changing the channel is a good idea too, considering that you have a number of devices on your 2.4Ghz network, but first please confirm that dropped calls persist when the ATA is the only device connected to the HughesNet modem.
Thanks for the details, Rob. Please correct me if I'm wrong, call drop no matter which phone set you use?
I'm not so sure about using a splitter, let me check with our VOIP experts on that and get back to you. The iPhone should not interfere in any case unless your iMessage notification tone is set to the default tone.
OK that's new. Have you tried a another tone? In my past experience it was only the default iMessage tone that hung up VOIP calls.
Also, are all of your dropped calls a direct result of receiving an iMessage on the iPhone? Just trying to narrow things down because dropped calls unrelated to iMessage is a different issue.