Hi, my question is should the dish be grounded outside? My dish is mounted outside of the front porch on a wood beam, and has no grounding what so ever! Does that cause a problem with static electricity be building up? Also, the bolts in the dish are rusting and creating rust trail’s down on the dish. Is that a problem? I have had the dish over two years and want the system to work as best as possible.
Also, I never had speeds over 288kbs, any information or ideals would be appreciated. thanks
I can't say about the grounding, but if you'd like speed issues addressed here, please follow this required troubleshooting procedure: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
This is what i was told! Anything true about this?
A dish that is not grounded properly can cause speed issues as well and can also cause damage to your transmitter / LNB assembly as well! While we all know that grounding your antenna and transmitter isn’t REALLY going to protect you from a lightning strike… proper grounding DOES remove static electricity from the transmitter assembly which is important to keep the transmitter performing properly and protect it from static buildup that could damage the transmitter over time! There should be a bare or coated copper wire running from the ground screw on your transmitter/LNB assembly to the antenna backplate and/or on to a common ground point! If this ground wire is missing or damaged, it should be installed or replaced accordingly!
If I can add my 0.02...
First, proper grounding should be done at the dish. Proper grounding ensure the dish has the appropriate gain wrt receiving and transmitting. The ground should be secure and as close to the dish as possible, otherwise, it may be relying on the ground provided via the cabling from the house, which is really insufficient.
If the dish is mounted to a wooden structure and not a metal post, you may want to follow the cabling from it to see if it's going to some kind of a nearby junction box that is appropriately grounded.
Incidentally, you should know that mounting to any kind of wooden structure is not really optimum when compared to a post. the wooden structures tend to shift a lot more over time versus a well-installed metal post. That shifting could cause the dish to run out of alignment a lot quicker than it should, also reducing reception and transmission quality over time.
Hi, thanks for the reply! I have Ham radio antennas and they all have to be earthed grounded for that reason of building up static electricity, so wonder why when my dish was installed the technician did not ground it? Am I supposed to ground it or is it up to HughesNet to had make sure it was installed correctly? just a thought
Thanks for posting. Our installers typically take pictures of the work and I do see a picture of the grounding for your dish. To be sure, I've asked our field services department to confirm that the work on the ground point meets our specs.
I don't think the rust will significantly affect performance, but I've also asked our field services folks about that as well. Once I hear back from them regarding these inquiries I'll let you know.
As far as your current performance, how long has this been going on? My diagnostics only show that you're subject to the Fair Access Policy, so reduced speeds are to be expected. I also noticed you have a DirecTV device on the network, so please be aware that those can use up a lot of your monthly service data. I would keep it offline when not in use.
I'd wait until a mod replies to you -- they can check your account and see what's going on and advise you of first steps. Hang in there, they'll get to you.
Heh... ok, so you know what I'm talking about (I'm a SWL - or what's left of it). But he ground is only partly for static runoff. Mostly, it's a counterpoise for antenna gain and noise reduction (somewhat - I actually find that too hard to do anymore with all the electronic fences, computerized washers/driers, and noisy light bulbs making 40m a mess).
What you might do is take some pictures to show the installation you're describing, PM them to one of the mods, who can then recommend the next step. It could very well be it was installed improperly, however, the installers are supposed to happy-snap their work and get it approved after it's completed. Maybe that step never happened.
"Thanks for posting. Our installers typically take pictures of the work and I do see a picture of the grounding for your dish. To be sure, I've asked our field services department to confirm that the work on the ground point meets our specs."
Hi, thank you for your reply there is no grounding on my dish! Its mounted on a wood post of the porch and is not grounded! Don’t know what picture they took but i can take a photo to prove its not grounded in any way! Just a thought!