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Do you have Gen 5 with slow evening speeds?

New Poster

Re: Do you have Gen 5 with slow evening speeds?

I am so frustrated by the slow speeds.  I have seen .39.  I just tested on testmy.net and speeds went from 7.65 to 14.2. It's impossible to watch any video as it is constantly buffering.  This was not true a month ago.  I do not appear to be on beam 68

Distinguished Professor II

Re: Do you have Gen 5 with slow evening speeds?

@spotratz

 

Being that you are not on beam 068, which seems to be having issues, it would be beneficial for you to start a new post in the Tech Support section to receive help with your speed issues.  You can do so by clicking on the blue "Start a topic" button on the upper right while in said section.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Do you have Gen 5 with slow evening speeds?

I am on beam 72 and it is so bad from 2 pm to 11 pm that it is worthless. I had excede before and I got 12 meg nearly all the time. I have been on phone many times with tech support and nothing has been resolved. They keep having me take off all my connected device's and it does not solve anything. It is the worst service I ever had. Even now I ran a speed test at 12am and it was on Hughes web site. Down load was 1.75 and upload is always around 3. I wish they would just cancel my subscription. And to top it all off I am a servce tech for Hughes. I sold so many of these systems when it just came out and talked it up so much to have it thrown in my face every day how bad it is in my small town after the 1st of June is terrible. I am staying away from even installing it or even servicing it untill they get it fixed. 

Distinguished Professor II

Re: Do you have Gen 5 with slow evening speeds?

@Azbadboyz

 

The speed issues started affecting those on your beam on that specific date (June 1st)?  

 

And the speed starts dropping that early in the afternoon?  Every day?  All at once or is it a gradual drop?

 

I would suggest starting a new topic, but being that you're an installer you're probably already aware of the procedure, so I doubt I need to.   

 

Edit:  I see you've already started a new topic.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Do you have Gen 5 with slow evening speeds?

I also have the same issue.  The system works well (never great) before 5:00 p.m. but very poor video in evening and very slow internet.  The system performance slowly deteriorates through the day and speeds fall off until I can barely log in to test the speed.  Removed anything near compute that could possibly interfere with wifi cell phones, tablet, key fobs, and tile but no change.  My system performance is very good when using Verizon hot spot or on Century link so I would think that the problem is with Hughes Net????