This is the third time, in three years, I have come to this community for assistance. Earlier posts are still on this board somewhere. The topics all addressed degradation of download speeds, especially in the evening.
Note: I am on the PowerPro Plan- which is advertised at 10 Mbps download. I am currently getting less than 1 Mbps, as shown below:
Example: download speeds for tonight (taken around 9PM EST):
01/24/17 745 kbps
01/24/17 792 kbps
01/24/17 561 kbps
01/24/17 323 kbps
01/24/17 578 kbps
And it is just not tonight, I have checked on multiple nights using multiple speed test sites and get similar readings (and no weather interference or obstructions to blame).
This has happened before. In 2015, I experienced the same degradation of downloads speeds during the evening.
After repeated attempts to get it fixed (which initially were futile), I filed complaints with the Maryland Consumer Protection Division, the Federal Trade Commission and sent a registered letter outlining my speed problems directly to the President of HughesNet, Pradman Kaul.
After that round of filing and correspondence, I received a call from the HughesNet corporate and a week later, my internet speeds were excellent. Those excellent speeds lasted about 8 months. Since then, download speeds have been steadily going downhill. However, I did not have the time to try to resolve this problem until now.
I am posting now because I am willing to give the HughesNet's reps on this board a chance to resolve this before I spend further time on this issue.
If the issue can be resolved that would be great, but if it cannot be resolved I plan to contact corporate as I have the previous corporate contact information (I can provide that to you).
If all the above fails, I have all my prior correspondence ready to be updated and I plan to refile/resend to those external parties I believe may be able to help me with this issue.
And please don't tell me it is my equipment. Equipment that works fine when the sun is up does not slow itself down when the sun goes down. The fact that speeds are very good early in the day is enough proof the equipment is working as it should.
So let's try to resolve this.
Thank you for your support.