Read the thread right above yours "receiving less than 17 percent" and welcome to the club of overbooked satellite beams. Throttling by proxy.
By the way I'm surprised you haven't been called a troll yet for being persistent. Could you please PM me with the complaint information including how you contacted the President of the company. I would like to send her the excepts of how my situation has been handled, along with my perspective of what's happening here on this forum. Better yet PM me and I'll respond with my email address so we can communicate off-site.