Read the thread right above yours "receiving less than 17 percent" and welcome to the club of overbooked satellite beams. Throttling by proxy.
By the way I'm surprised you haven't been called a troll yet for being persistent. Could you please PM me with the complaint information including how you contacted the President of the company. I would like to send her the excepts of how my situation has been handled, along with my perspective of what's happening here on this forum. Better yet PM me and I'll respond with my email address so we can communicate off-site.
Update: For the last week speeds have been great. I am still on Gen4 and can actually watch YouTube and Netflix now. So the good news is I have nothing to complain about. I will keep checking and will post if things get worse, hopefully they won't, but for now things are incredibly better than any other time over the last few years.