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Download Speed Problem

BirdDog
Assistant Professor

Re: Download Speed Problem

Few minutes laterI get this:

 

BirdDog
Assistant Professor

Re: Download Speed Problem

Also, do streaming at low defininition. I have no problem even when speed is slow. No buffering, looks fine, and saves lots of data.

jimsearle
Sophomore

Re: Download Speed Problem

Thanks, but I understand networking and data usage very well.  I'm trying to get help with my speed dropping below 1Mbps at night.

 

jimsearle
Sophomore

Re: Download Speed Problem

Not sure why the last line of the post didn't show up:

Currently down to 2.14 http://testmy.net/db/SLnf4EORA

http://testmy.net/quickstats/JimBoCA

 

 

jimsearle
Sophomore

Re: Download Speed Problem

My last post disappeared?

http://testmy.net/quickstats/JimBoCA

I'm down to 2.14 now.

jimsearle
Sophomore

Re: Download Speed Problem

So it didn't get as bad last night, but still down to 2.12 with a couple checks and back to 26 this morning.

http://testmy.net/quickstats/JimBoCA

 

lake_woman
Senior

Re: Download Speed Problem

I am on Gen5 and had the same problem with speed going up and down yesterday and the day before. I could not get any web pages to load after I had unsuccessfully tried streaming. After about an hour everything was fine. Curious.....

Liz
Moderator
Moderator

Re: Download Speed Problem

Thank you for these updates, Jim, they certainly help. I'll escalate your case to our engineers here and I'll post back once I have news to share.

 

@lake_woman Please start a new thread with a detailed account of your experience and include speed tests performed as directed in this guide: http://customer.kb.hughesnet.com/Pages/7001.aspx  This way we can better focus on addressing your concerns.


Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]


Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

jimsearle
Sophomore

Re: Download Speed Problem

Thanks you @Liz This is at our vacation home and we will be leaving tomorrow morning so I won't be able to provide anymore info after that.  Hopefully you won't need someone here, but if you do, I can have a friend come over.

Liz
Moderator
Moderator

Re: Download Speed Problem

Nice you have a backup plan. I hope we won't need to do that. I'll let you know of updates as I get them.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.