So it didn't get as bad last night, but still down to 2.12 with a couple checks and back to 26 this morning.
I am on Gen5 and had the same problem with speed going up and down yesterday and the day before. I could not get any web pages to load after I had unsuccessfully tried streaming. After about an hour everything was fine. Curious.....
Thank you for these updates, Jim, they certainly help. I'll escalate your case to our engineers here and I'll post back once I have news to share.
@lake_woman Please start a new thread with a detailed account of your experience and include speed tests performed as directed in this guide: http://customer.kb.hughesnet.com/Pages/7001.aspx This way we can better focus on addressing your concerns.
Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
Your cooperation, patience, and understanding are much appreciated.
Thanks you @Liz This is at our vacation home and we will be leaving tomorrow morning so I won't be able to provide anymore info after that. Hopefully you won't need someone here, but if you do, I can have a friend come over.
Nice you have a backup plan. I hope we won't need to do that. I'll let you know of updates as I get them.