@Liz you mentioned in another post that their slow speed may be due to bad weather in Midland TX. Can that be our issue as well? Seems like the gateway sites should be in places with relativly good weather
Good morning Jim,
Thanks for posting. Your gateway happens to be in AZ too, and I think last I checked the weather was fine, so I've ruled that out as a factor. Your case is in the engineers' hands now, so whenever I get an update (which may take up to a week), I will let you know.
Your patience and understanding are much appreciated.
Just got off the phone with the engineer and he'd like to know details about your experience. You've stated that you're seeing slow speeds, can you please elaborate on what prompted you to run speed tests in the first place? Were you trying to browse sites, streaming video, etc? Knowing how you were attempting to use the internet would help the engineer direct his investigation.
Looking forward to hearing back.
The first time I was trying to watch a video and noticed it was having a lot of issues, so I stopped the video and checked the speed. Then each night when I would want to watch a video, I would check the speed before even trying.
Thanks Jim, I've informed the engineer.
I pinged an engineer regarding your speed concerns since I haven't heard from him in a while. Our engineers are currently testing network improvements on select beams, and once they are validated and ready for rollout to other beams like yours, I'll let you know.