HughesNet Community

Download Speed Problem

cancel
Showing results for 
Search instead for 
Did you mean: 
jimsearle
Sophomore

Download Speed Problem

I had posted on another thread

https://community.hughesnet.com/t5/Tech-Support/Speeds-below-500-kbs-last-night/m-p/78322#M55844

but now my problem is different.  Last night the speed was horrible, then it was ok this morning, now at 10am PDT it's horrible again.

 

I just started testmy.net today with 2 results so far < 3Mbps

http://testmy.net/quickstats/JimBoCA

 

 

59 REPLIES 59

It's after 4pm, and speed is getting bad again

http://testmy.net/quickstats/JimBoCA

I did specify 25MB size, but testmy.net decided not to use it.

 

@Liz I heard from my neighbors that the speed has been horrible, the only time it's decent is very early in the morning. 

Thank you for this update, Jim, I hope they've called in to report their issue.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

@Liz Yes, they have been reporting problems and I just checked my speed remotly and it's <1.  Is there any way clue on when this will be resolved?  I would like to go to our lake house, but I must have decent internet speed or I can not work from there.

 

Hi Jim,

 

Thanks for posting. That update was only applicable to that beam. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hi Jim,

 

Thank you for the additional info. I did some digging and I don't see any reports indicating any service degradation or outages which would have affected your area. If you notice slower than normal speeds again tonight, please connect your computer directly to the HughesNet modem and run just 3 tests spaced 5 minutes apart so we have that on your testmy.net results page. Please use the 25 MB test file. The free tokens I sent you can cover the data needed for those speed tests.

 

Your diagnostics indicate that your HughesNet equipment is functional so we can rule that out as a cause.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Thanks Liz, I will try it tonight if I see the same issues.

 

Great. If the slow speeds persist, I can escalate to the engineers here. Thank you!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

BirdDog
Assistant Professor

Also the kiddies are getting out of school for the summer so the usual slowdown can be expected. My speed in the evening has taken the usual hit this time of year. It is up and down greatly.

BirdDog
Assistant Professor

Latest test on Gen 4:

 

http://testmy.net/db/rKW6Y5TOj

BirdDog
Assistant Professor

Few minutes laterI get this:

 

BirdDog
Assistant Professor

Also, do streaming at low defininition. I have no problem even when speed is slow. No buffering, looks fine, and saves lots of data.

Thanks, but I understand networking and data usage very well.  I'm trying to get help with my speed dropping below 1Mbps at night.

 

Not sure why the last line of the post didn't show up:

Currently down to 2.14 http://testmy.net/db/SLnf4EORA

http://testmy.net/quickstats/JimBoCA

 

 

My last post disappeared?

http://testmy.net/quickstats/JimBoCA

I'm down to 2.14 now.

So it didn't get as bad last night, but still down to 2.12 with a couple checks and back to 26 this morning.

http://testmy.net/quickstats/JimBoCA

 

I am on Gen5 and had the same problem with speed going up and down yesterday and the day before. I could not get any web pages to load after I had unsuccessfully tried streaming. After about an hour everything was fine. Curious.....

Thank you for these updates, Jim, they certainly help. I'll escalate your case to our engineers here and I'll post back once I have news to share.

 

@lake_woman Please start a new thread with a detailed account of your experience and include speed tests performed as directed in this guide: http://customer.kb.hughesnet.com/Pages/7001.aspx  This way we can better focus on addressing your concerns.


Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]


Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Thanks you @Liz This is at our vacation home and we will be leaving tomorrow morning so I won't be able to provide anymore info after that.  Hopefully you won't need someone here, but if you do, I can have a friend come over.

Nice you have a backup plan. I hope we won't need to do that. I'll let you know of updates as I get them.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!