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Download speed gen 4 is 1 mbs not 10 mbs

New Member

Download speed gen 4 is 1 mbs not 10 mbs

I have had Hughesnet for over 12 years. I have Gen 4. I am consistently get slow download speeds around 1 mps I got no satisfaction from the tech support people. They FinAlly sent me to home technical support without telling me this was a paid service. I have an HP pavilion touch smart desktop running windows 8,1. And no my own router is NOT the problem. Who else has this problem?
3 REPLIES 3
Moderator

Re: Download speed gen 4 is 1 mbs not 10 mbs

Hello Lynn,

First, thank you for being such a loyal customer. We would like to help you out with this concern and see what we can do to get your speeds running where they should be. We do need to locate your account first - do you have a recent case number or serial number? I'll be able to find your account and start running diagnostics.

Thank you
Amanda
New Member

Re: Download speed gen 4 is 1 mbs not 10 mbs

Did you ever get "fixed"?
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Assistant Professor

Re: Download speed gen 4 is 1 mbs not 10 mbs

Um, OP never replied. They do miss closing old posts sometimes. What is the point of necroing this? We all know you are upset with HughesNet right now. Why not stick to your post? You can keep bumping it. Last time was a day ago from what I see.