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val_t
Senior

Download speed

I know I am in FAP but even at 1 Mbps I should be able to download these updates for my computer in 6 minutes.

 

What gives?  I been download for over an hour now.

Val

 

 Download speed vs time.JPG

76 REPLIES 76
GabeU
Distinguished Professor IV


@val_t wrote:

Networx is the app.   I knew someone would bring up the MB vs Mb and you see my response to that above.

Val


I saw it after I wrote what I did.  

 

As I figured, Networx is only monitoring software.  As well, the way tests measure speed isn't necessarily going to match the speed as shown in network monitoring software.  Additionally, as mentioned previously, Glasswire gives a ton of info.  No network speed monitoring, but monitoring every bit of data going into and out of your computer, , where it's coming from and going to, and what's using it.  If you have data usage issues, it's a much better tool.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Val,

I have reviewed your speed tests, and they are showing within the threshold of what is promised. If you could, run some more speed tests at different times of the day. Typically we ask for 3 speed tests, at about 5 minutes apart, at 3 separate times of the day. 

Thanks,

Felicia

maratsade
Distinguished Professor IV

That test is not reliable for satellite.  You should use Testmy.net and create an account so it can keep your historical data.  Or you can waste some more time; up to you.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

val_t wrote:

What happened to the download pic I posted above?  I will repost it for you all to see. I thought it was 3 mbps in fap?

 

Val

 

Test today.JPG


 


@val_t wrote:
 

This is from my app I have that shows my usage since before I got on gen 5 to now.   Guess when I got on Gen 5.

 

 

 

 

 

  Let me see now....  Jan 2018? 

 

  I too experienced a uptick in data usage when I switched to gen5.  I've been running a lot of tests since then, and have come to the conclusion that Hughes gen5 consistently over reports data ,4 to .5 gig a cycle.  Not enough to account for the increases you are seeing.  I suspect that you may have acquired a a data leech about the time you went to gen5.   Tricky creatures, those data leeches, they sometimes hide behind an upgrade. :>)>

 

  

"There is no such thing as luck. There is only adequate or inadequate preparation to cope with a statistical universe."

ROBERT A. HEINLEIN

  

Your Right!  I actually got on Gen 5 Dec 29th.  I was on Gen 4 prior to that and Dish told me to upgrade to fix the problem and has been bad ever since.  Paying same for less now actually, they suggested the 30 GB plan as I rarely got close to it but just a few times.  I had the 50/50 plan on Gen 4.  Not only I still have same issues but have new 2 year contract with both because of it. 

At least I have a ticket in if I can find somewhere else to go.  Pretty much stuck here til something better comes along.  All my research has shown is all Sat companies here are in same boat, big issues with speed that was promised.

 

 

I agree ,download has sucked every since I got Hughesnet but this past week it has sucked even worse, I’m moving somewhere else JUST so I can get cable internet, anything but Hughesnet, can’t even play my favorite Game Destiny 😔

GabeU
Distinguished Professor IV


@Sigmili wrote:

can’t even play my favorite Game Destiny 😔


This is most likely a latency issue, not a speed issue.  Because of the high latency inherent to satellite internet, which normally ranges from about 600ms to 700ms, online real-time games don't tend to work well, if at all.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

It always pays to research the service before subscribing.  From https://www.hughesnet.com/frequently-asked-questions

 

Q: Why don't real-time games work?

 

A: With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Sigmili wrote:

 can’t even play my favorite Game Destiny 😔


 

BirdDog
Assistant Professor


@maratsade wrote:

It always pays to research the service before subscribing.  From https://www.hughesnet.com/frequently-asked-questions

 

Q: Why don't real-time games work?

 

A: With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Sigmili wrote:

 can’t even play my favorite Game Destiny 😔


 


And actually for a two way communication, client sending and Internet site replying, it is double that distance so around 90K miles total.

@GabeU@maratsade@BirdDog @Liz @Brooke @MarkJFine 

 

Just want to say thank you all for helping me try and get this working.  I realize you are all are volunteers on this board.  With the exception of Liz I believe.  I am at the point that I do not think there is Anything you all can do to fix it.  I was told it is because of over selling.  I know there is high latency but I had NO ISSUES with any of it until about 3 months before I switched to 5G.  I was on the 4G for over 2 years with no issues.  Dish insisted that if I switch to the new 5G it would fix all the issues.  Doing this started all my contracts over and all prices went up.  I also can't go back to 4G either as it is phased out.  I am pretty sure Dish knew there were still issues on 5G but just wanted to get rid of all the internet side of the dealing with issues. 

 

I do not live in Town so satellite is all I can get.  I could go to another Satellite company but it looks like they are having the same issues as here, so that is not an option either.  I will have to stick it out til you send up another satellite in 2021 and hopefully all will work properly then.

Val  

 

You can close this thread if you wish.

 

maratsade
Distinguished Professor IV

I'm sorry your issues weren't solved, Val.  😞  Satellite internet is tricky; it seems it doesn't take much to choke the system. 

Sorry you've had these problems. I would say that it's more likely the beam you're on is 'overused' rather than 'oversold'. It may be possible that the beam has more than the typical amount of people with smart homes / IoT devices that are loading it down on a constant basis.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
BirdDog
Assistant Professor

Tests are few at Testmy.net with a couple really bad but overall not that terrible. Maybe a case where speed tests and real world don't line up.

 

https://testmy.net/quickstats/ValT

GabeU
Distinguished Professor IV

@val_t 

 

I'm sorry that the issues you're experiencing couldn't be resolved.  In practice performance may not always be what you'd expect from the overall given speed, and it's unfortunate when that happens. 

 

I hope that, at some point, those real world results may start to more closely match the expectations.  🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro