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Downloads slowed to a crawl on Gen 5

denlow
Freshman

Downloads slowed to a crawl on Gen 5

I have been having issues this afternoon / evening with downloading e-mails. When I ran a Hughnet Speedtest it took nearly 4 minutes to download the 2mb file. Results were: download 0.07 Mbps and upload 1.35 Mbps. 

Is there another system issue I should be aware of?

Thanks

dale

4 REPLIES 4
bluebridge
Freshman

Re: Downloads slowed to a crawl on Gen 5

I also have horribly degraded download speeds this evening.  0.17, 0.23, and 0.80 so far via Hughes speedtest. Screen Shot 2018-01-15 at 9.14.48 PM.png

Tags (1)
bluebridge
Freshman

Re: Downloads slowed to a crawl on Gen 5

Also, I am on beam 51 of Echostar 19.

Screen Shot 2018-01-15 at 9.19.02 PM.png

denlow
Freshman

Re: Downloads slowed to a crawl on Gen 5

Still no improvement! Last speed test took 4 minutes to complete. DL 0.24 Mbps and UL 1.12. This is causing problems trying to download my emails. Please Help

iversondl
New Poster

Re: Downloads slowed to a crawl on Gen 5

Where do you find the beam, etc you are on?  

Our Gen5 has been crappy since converting from Gen 4 on Oct 19, 2017, many time upload faster than download, a Hughes Tecnician even replace modem & the unit on the dish Jan 5 with no changes.  Back to engineers again.  Thought it mught be fixed since it did speed up a few times this past week during testing but now back to crappy and erradict with upload speed greater than downloads.  The fact that it does get into the 60 - 180% range at times does suggest  that the Hughes system can do it, kind of like the first two steps out of the starting blocks are quick but slow to a walk soon thereafter.  Gen 4 was more reliable in speed.  So frustrating, can't even download a software update - keep getting disconnected.  So frustrating & disappointing.

 

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