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Dropped calls - again

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Freshman

Dropped calls - again

Phone service via Hughes Net - back to dropping calls again. Happened twice yesterday at 3:30 to 4:30PM CST. Just happened 3 times starting at 5:58PM CST. Line goes dead in the middle of a conversation. Calling back often a problem, can't get dial tone, or alternatively dialing doesn't break the dial tone. I have a consulting business, the phone is my lifeline.
4 REPLIES 4
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Moderator
Moderator

Re: Dropped calls - again

Good morning kashblack,

Thanks for posting. I pulled up your account to investigate further and I see you are in an area where internet service was degraded for most of yesterday. This has been resolved as of yesterday evening at 7:20 pm ET. Have you experienced dropped calls since then?

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Dropped calls - again

Don't know, haven't used the phone much. Calling is still a bit screwy, tried to call someone last night , started to ring, then everything went dead. Dialed again, then it went through
Moderator
Moderator

Re: Dropped calls - again

OK, are you are experiencing persistent dropped calls in the evening?

If you are experiencing dropped calls, please powercycle your ATA and modem.

-Liz 
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Dropped calls - again

Hi kashblack,

It's been almost two weeks since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.