Was unable to get service for several days and finally a technician was sent on 1/18. The reason for no signal was that it had been installed incorrectly on a pole that was too small so the dish was swinging and according to him I was lucky to have had service this long. He made a temporary fix with duct tape which so far has held up! However he took pictures and was placing a trouble ticket for them to return to place a correct pole but I haven't heard from them. I was charged 29.95 for the technician to come and tell me your installer did a poor job so I am sure I am going to be charged again to have the installer come and fix his original mistake. Would just like an approximate date of the problem being fixed - duct tape only works so long!
Case Number 52319640 is what I was given this morning from technical support. Technician who came on 1/18 and used the duct tape to give me back service didn't give me a case number. He took pictures, said he was placing a problem ticket and I would hear from the installer in the next day or so. Have never heard from anyone since 1/18 and I an concerned on how long the duct tape will last in winter weather.
Thanks for the case number. I'm seeing that your local dealer does have a site re-visit planned, but is trying to get in touch with you to confirm an appointment. Last attempt to contact you was on the 21st.
Here's the number of your local dealer, Satellite Networking, so you can try to contact them yourself to get that visit finalized: (740) 732 0525
Please keep us updated on how it goes, we can provide assistance if you run into any difficulty.
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