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E-mail Problem

Freshman

E-mail Problem

I am having problems sending e-mails from my HughesNet account to Gmail users.  Is anyone else having this problem?

36 REPLIES 36
Moderator

Re: E-mail Problem

Hi MontanaDave,

 

I don't think we've received any reports of this particular issue lately. Are you receiving bounceback messages or are they just never making it to the recipient? 

 

Thanks

Amanda

New Poster

Re: E-mail Problem

I've been having a similar problem for the last few weeks. I get a bounce back (a few days later) with the error: 554 5.4.7 [internal] exceeded max time without delivery. It is happening to when I send from my hughes.net account to a gmail account. I can send from my gmail account to another gmail account without any issues. 

Freshman

Re: E-mail Problem

Amanda,

The e-mail never gets to the Gmail recipient.  After about 3 days, I receive the following message from postmaster@hughes.net.

 

This message was created automatically by the mail system (ecelerity).

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

>>> mattschroff@gmail.com (while not connected): 554 5.4.7 [internal]

>>> exceeded max time without delivery

 

Are you with HughesNet?  If so, what did you mean by not receiving any reports of this particular issue lately?

 

Thanks,

Dave

Freshman

Re: E-mail Problem

Jeff,

Thanks for the reply.  That is exactly what is happening to me.  I don't have another e-mail account to fall back on.  I hope HughesNet can fix this problem.

Dave

Distinguished Professor III

Re: E-mail Problem

I tried sending two messages from my Hughes.net email to my gmail email, and neither one of them went through.  I then tried sending a message from my Hughes.net email to my msn email and it came through immediately.  

 

So, whatever it is that is going on, it's not letting me send emails from my Hughes.net account to gmail, either.  

 

I haven't gotten a rejection notice yet as it's only been a few minutes.  

 

Edit:  Well, this is odd.  The first test email I sent finally came through, but the second, which I sent about two minutes after the first, hasn't, and it's been about ten minutes now.  So, though I got the first email, something is still not right.  Maybe I'll get the second one later.  

 

2nd Edit:  Sure enough, the second email finally made it through.  Odd.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: E-mail Problem

I just tested the issue by sending an email from Hughesnet webmail to my work address and a gmail address.  The email to my work address went through right away -- the email to the gmail address is till MIA 15 minutes after being sent. No notices yet.

 

Edit: after one hour, no mail to the gmail address, and no bounceback messages to the Hughesnet address.

Moderator

Re: E-mail Problem

Hi everyone,

 

Thank you all for the responses and info! @MontanaDave I am indeed a corporate employee of Hughes. I will gather all the examples provided here and reach out to our e-mail team today. As soon as I get a response  I will let you know!

 

Thanks,

Amanda

Freshman

Re: E-mail Problem

Maratsade,

Thank you for taking the time to test this issue and replying to my post.  It appears that we have HughesNet attention and that Amanda will reply to all of us.

Dave

Freshman

Re: E-mail Problem

GabeU,

Thanks for helping with this issue.  I am still getting bounceback messages from HughesNet.  Received two yesterday from an e-mail sent on Monday.  Maybe HughesNet could alert us immediately if a message cannot be delivered instead of trying for days.

Go Amanda.

Dave