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EXTREMELY slow speed.

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New Member

EXTREMELY slow speed.

The closer it gets to the end of the month nearly no ability to access a web page.  Slower than dial-up !  Not happy with the slow/no speed for the price at all. I'm trying to scan legal documents but not happening till the first of the month. Not acceptable this day and age. Why should I have to pay more for basic use. No gaming, music, TV, video, tablet. Only one user???  I'm paying twice what I used to. Hughes is only service available in my area. It has gotten worse this year.
3 REPLIES 3
Assistant Professor

Re: EXTREMELY slow speed.

Satellite is like cell phone data, it is capped. I have 1 GB cell phone data, I manage it for the month. HughesNet is the same, if you have 15 GB of data, you must manage it for the month. It is not unlimited cable, just the truth.
Advanced Tutor

Re: EXTREMELY slow speed.

Go to http://192.168.0.1 to access your modem. If your Anytime Data meter reads 0, or if the little box near the top left of the screen is colored orange instead of green, then you have used up all your data for the month. When this happens, your system will slow down to dial-up speeds. 

You can wait until your data refills, or you can purchase additional data. Go to My.HughesNet.com to register and log into your account online. 

Like sgoshe wrote, it's a metered connection, like cell phone data plans. It's not unlimited. But, unlike cell providers, at least HughesNet doesn't start the meter running and automatically charge you for additional data when you run over your allowance. Try Verizon: "10 Gigantic GigaBytes For Only $80/mo."

No gaming - High-twitch/rapid response games, like first-person shooters, NO. Many turn-based games, YES 
music, - Yes, you can listen to streaming audio but it will use a fair amount of data 
TV,
 -  Yes, you can watch streaming TV but it will use a lot of data 
video, - Yes, you can watch streaming video but it will use a lot of data 
tablet
. - Doesn't matter what device you're using. You can use tablets, PCs, laptops, and smart phones.
Only one user???  - You can have more than one user if you have a router.
I'm paying twice what I used to. - You've most likely moved out to the country? Not everything in the city is available in the country. A variety of Internet providers is one of them. There are trade offs.

Wasn't any of this explained to you before you ordered your HughesNet service?

Read these forums and you'll find info on all of these items
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Moderator
Moderator

Re: EXTREMELY slow speed.

Good morning suze1951,

Welcome to the community and thank you for posting. The above information our community members have offered is useful and good to consider. If you often find your speeds reduced around the same time every month, that sounds like you're running out of your data allowance and hitting FAP. You can try to monitor your data more closely so you're not running out every month. Your allowance of 5 GB of Anytime Bytes a month will be stretched thinly if you want to do streaming media for multiple users; you could also consider upgrading to a plan that better suits your needs: http://www.hughesnet.com/plans-and-pricing/internet-service

If you need tips on how to best manage your data, please let us know. Here's a list to get started:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

You may also want to look into using third-party data monitoring programs to help you pinpoint the programs on your PC that use the most data. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it: https://www.glasswire.com

Thanks,
Liz

Thanks,
Liz

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